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Forums / News & Announcements

New Customer Service Twitter
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News & Announcements: New Customer Service Twitter
Created by: vsashlee

3/13/18 @ 3:52pm (EST) |UTC - 5:00
Posts: 534

In order to provide our customers with the most direct and immediate access to online support, we have launched a new customer support Twitter account.

You can now tweet or direct message your questions or concerns to @VSMedia_Support and receive real-time responses, 24 hours a day, 7 days a week!
If you have previously contacted us through @Flirt4Free, this new account is now the fastest way to interact with us via social media.

Remember: do not include any sensitive account information when tweeting, as it will be visible to other subscribers.

We hope this adds a new level of convenience to your user experience. If preferable, you can still contact our customer service department via phone or email at 800-685-9236 or customerservice@vsmedia.com.
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Created by: abecoco

3/14/18 @ 10:39am (EST) |UTC - 5:00
Location: Not far away from Santa's village
Posts: 13

In order to provide our customers with the most direct and immediate access to online support, we have launched a new customer support Twitter account.


I like the idea. Though It's not everyone who'll be comfortable to disclose publicly on Twitter that they are clients of an adult entertainment website.

How about restoring the "live support" chat box right here on the site?
Quote
Created by: vsashlee

3/14/18 @ 1:14pm (EST) |UTC - 5:00
Posts: 534


How about restoring the "live support" chat box right here on the site?


You bring up a very good question! We have been currently working on restoring the live chat experience. You should start seeing those improvements in the next couple of weeks. :thumbsup
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Created by: z-money

3/15/18 @ 6:57am (EST) |UTC - 5:00
Posts: 429

Very cool! :thumbsup
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Created by: frenchkinkster

3/24/18 @ 2:04pm (EST) |UTC - 5:00
Location: PARIS - FRANCE
Posts: 48

sound good
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Created by: male4622

4/11/18 @ 10:21pm (EST) |UTC - 5:00
Location: United States
Posts: 571

I tried tweeting tonight about an issue. No response.
Quote
Created by: vsashlee

4/12/18 @ 1:02pm (EST) |UTC - 5:00
Posts: 534

I tried tweeting tonight about an issue. No response.


We apologize for the late response. I went ahead and replied to your tweet! Looking forward to hearing back from you.

:thumbsup
Quote

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