Hello, as of 2/28/2018, we are no longer supporting Custom Nicknames. The removal of this feature allows us to make the process of future system updates more efficient and less problematic, as well as eliminate the possibility of duplicate nicknames appearing across multiple accounts.

We apologize for any inconvenience this might cause you. If you have a nickname you’d like to reserve for your exclusive use, please add it to your list of screen names in the MyAccount area or contact customer service if you’ve run out of options. Quote

Hello, as of 2/28/2018, we are no longer supporting Custom Nicknames. The removal of this ...
or contact customer service if you’ve run out of options.



***** Censored by myself ***** Quote

Hello,

Our Customer Service Department is open 24/7 at 800-685-9236 or via email at customerservice@vsmedia.com, a representative will always be available to assist you. The reason we state "contact customer service if you’ve run out of options" in our notification is because we can also reserve a nickname for your exclusive use over the phone if you are having trouble doing this on your account.


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I feel this is a backwards step It was a useful feature to use a completely different name The user account names become stale when only a few are available and sometimes it is good to be able to remain anonymous Quote