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Forums / Technical Support

Free Videos on Demand cannot be played!
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Technical Support: Free Videos on Demand cannot be played!
Created by: julesfan66

6/27/17 @ 1:25pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

Hi,
Free Videos on Demand cannot be played since ca. 15 Hours ...if we click play, there always stand: Error loading Stream - could not connect to Server!
This Problem exists in all Categories of Girls, Guys and transgender!
Quote
Created by: vsangelaa

6/27/17 @ 1:37pm (EST) |UTC - 5:00
Posts: 81

Sounds like your Flash is disabled. Check your browser settings and make sure you have Flash enabled.
Quote
Created by: vsashlee

6/27/17 @ 1:38pm (EST) |UTC - 5:00
Posts: 534

** REMOVED BY ADMINISTRATOR **
Quote
Created by: julesfan66

6/27/17 @ 2:00pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

My Flash is enabled ...i can play Daily VODs, Free Videos and Videos i buy!
The Problems only with Free Videos on Demand ...i think this is for all Members, there's nothing going on on Leaderboard!
Quote
vinsanto
Created by: vinsanto

6/29/17 @ 1:25am (EST) |UTC - 5:00
Posts: 1

Same here. I get the message Error loading media: File could not be played. Please help. Thanks.
Quote
Created by: vsashlee

6/29/17 @ 12:39pm (EST) |UTC - 5:00
Posts: 534

Thanks for bringing this to our attention. I will be contacting you via email to get more information about this error message.
Quote
Created by: vsangelaa

6/29/17 @ 7:12pm (EST) |UTC - 5:00
Posts: 81

Development made some adjustments to the records getting served. You should be able to view all videos now.
Quote
vinsanto
Created by: vinsanto

6/30/17 @ 12:01am (EST) |UTC - 5:00
Posts: 1

Appreciate you looking into this, however it's still not working. I get the same error message.
Quote
Created by: julesfan66

7/2/17 @ 5:07pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

It's unbelievable, every Day the Same! ...Error loading Stream - could not connect to Server!
...and Flash is enabled :)
Quote
Created by: julesfan66

8/12/17 @ 4:34pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

and again!
Free Videos on Demand not playing, ...not with Chrome, not with IE and not with Firefox! ...and yes, my Flash is enabled :)

I think its only a Problem with Free Videos on Demand, cause Daily VODs I can play without Problems!
Quote
Created by: julesfan66

8/15/17 @ 5:30am (EST) |UTC - 5:00
Location: Austria
Posts: 29

Why you don't fix this Problem ...or cannot???
Quote
Created by: vsjim

8/15/17 @ 8:53am (EST) |UTC - 5:00
Posts: 10

Thank you for taking the time to contact us. A couple of customers are experiencing that issue and we are looking to resolve the issue at this time.
We apologize for the inconvenience.

Quote
Created by: vsangelaa

8/15/17 @ 2:07pm (EST) |UTC - 5:00
Posts: 81

Hey, Guys!
We were finally able to recreate your issue and think we have it resolved. Let us know if you see it again. Sorry for the inconvenience!
Quote
Created by: julesfan66

8/15/17 @ 2:59pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

Nothing better!
I still can play Daily VODs and Feature Shows, but Free Videos on Demand not loading!
Quote
Created by: vsangelaa

8/15/17 @ 3:32pm (EST) |UTC - 5:00
Posts: 81

Nothing better!
I still can play Daily VODs and Feature Shows, but Free Videos on Demand not loading!


Can you provide a link to the page on which you are experiencing trouble?
Quote
Created by: julesfan66

8/15/17 @ 3:57pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

This Issue is not on one special Page ...all Free Videos on Demand not loading!
I go to Main Page of Free VODs - then I click on Girls Solo Videos and then appears z.B. a Video from *Feliss*, but its not loading or playing -when I try All Videos, Couples Videos etc etc there are other VODs but they also not loading or playing.

But Feature Shows and Daily VODs I can watch, they All loading and playing without Problems!

P.S.: Sorry for my bad English *lol*


Quote
Created by: vsangelaa

8/15/17 @ 5:55pm (EST) |UTC - 5:00
Posts: 81

Ok, so based on your description, it appears you were in the volunteer section where you write titles and descriptions. We couldn't replicate your problem exactly, but think we found could be causing the issue for you. Try again and let us know if it helped.
P.S. Your English is fine. ;)
Quote
Created by: julesfan66

8/15/17 @ 7:17pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

Yes, it is (was) in Volunteer Section!
Now I can watch and describe the VODs, thx ...I hope, this is fixed for loooooooooong Time :)

But there's an other little Issue: In Volunteer Section you can select Categories, and in all Categories appear only Lesbian or Couple Videos.
In Transgender Categorie is all okay, there are Transgender-Vids ...but in Solo Girls there are no Solo Girls, there are only Lesbo and Couple VODs ...please can you fix this too :)

Thanks for all your Help and Work on this Site :thumbsup :thumbsup :thumbsup
Quote
Created by: vsangelaa

8/15/17 @ 8:17pm (EST) |UTC - 5:00
Posts: 81

Ok, we loaded the system with additional videos. Let us know if things still seem off.

Quote
Created by: julesfan66

8/16/17 @ 12:07pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

It's all okay now ...thank you very much :thumbsup
Quote

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