Forum Topics
Technical Support: Video of private not available
Since yesterday as anybody else notice that the video of the private’s doesn’t seem to be recorded ?
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Yes, I am missing the recording of my last show.
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I woke up this morning and I still don't see a show from last night. It wouldn't be the first time it has happened to me but, of course, I'm disappointed. 
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Hello,
Thank you for contacting us. I do want to advise it does take up to 24 to 48 hours to show up on your account. Please do not hesitate to contact us if you are still not seeing your recording so we can look further into. Quote
Thank you for contacting us. I do want to advise it does take up to 24 to 48 hours to show up on your account. Please do not hesitate to contact us if you are still not seeing your recording so we can look further into. Quote
Mine is available now
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Hey, Guys!
We had an issue with encoding and videos got backed up. Nothing should be lost but it will probably take a little longer than normal to hit your Vault. Sorry for the inconvenience! Quote
We had an issue with encoding and videos got backed up. Nothing should be lost but it will probably take a little longer than normal to hit your Vault. Sorry for the inconvenience! Quote
