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Forums / Technical Support

Echo/delay in Cam2Cam
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Technical Support: Echo/delay in Cam2Cam
Created by: eagle169

4/15/22 @ 7:11pm (EST) |UTC - 5:00
Posts: 48

I visit one model exclusively in Private Exclusive shows only. There has not been one show where I haven’t heard an echo or my voice delayed by 3-4 seconds. The model states she sees and hears me in real time. I see and hear her in real time. The models room has been checked by her support team and states it’s not on the models side. It makes for very annoying conversation as we both speak over one another. Has anyone experienced this same thing happening and if so is there a solution to fix this problem?This has been the norm for over 50 shows. Thank you !
Quote
Created by: vscustomerservice

4/15/22 @ 7:19pm (EST) |UTC - 5:00
Posts: 849

Hi there Eagle169,

Thanks for taking the time to contact Customer Support through the forums with your question! We appreciate you bringing this to our attention, we will look into this for you and reach out shortly via email on file for some more information.

Note that due to the global aspect of our service of both model and customer, variables affecting internet connections, and the process of transcoding the model's broadcast stream over our system, you should expect a 3-second variance at this time. Adjusting the video player and lowering the resolution can help with this as well.
Additionally, if you find that even at a low resolution, the delay is too significant due the distraction of hearing your own voice through the model's video stream, then request that the model lower the volume of his/her speakers so you have less potential to hear yourself.

Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, call our 24/7 Customer Service Department. A representative is always available to assist you.
Quote
Created by: eagle169

4/15/22 @ 7:42pm (EST) |UTC - 5:00
Posts: 48

Thank you for quick response. Is this a common occurrence that other members have express as well?
Quote
Created by: tricky_dick

4/17/22 @ 6:11am (EST) |UTC - 5:00
Location: On your computer.
Posts: 175

There is a simple solution for this. Put some earphones in your device; laptop, desktop. It strikes me as a silly solution. Somewhere, somehow there's feedback.
I've never had a problem with delay, echo or being out of sync when I'm on my phone.
Quote
Created by: eagle169

4/17/22 @ 5:00pm (EST) |UTC - 5:00
Posts: 48

Hi and thank you. I do wear headphones and I’m using a laptop. I’ve tried two different laptops and have had the same problem. As I stated I can hear myself during the playback of shows and it’s very evident that we are talking over one another. Although I see and hear her in real time. And she states the same!
Quote
Created by: gabysgrumps

4/17/22 @ 7:14pm (EST) |UTC - 5:00
Location: North Carolina, USA
Posts: 91

Hi and thank you. I do wear headphones and I’m using a laptop. I’ve tried two different laptops and have had the same problem. As I stated I can hear myself during the playback of shows and it’s very evident that we are talking over one another. Although I see and hear her in real time. And she states the same!


I have had the same problem with my desktop and laptop both. I have used earbuds for the past couple years and it has almost completely eliminated echo/feedback. I've also found that if the model I'm having show with can adjust her mic and speakers to the lowest level possible to comfortably hear each other it greatly reduces interference. I've never had issues with iPhone echo/feedback, but I very seldom use it.

Just had a thought.. maybe next time I use iPhone and "AirPlay" on my 65inch HDTV.. 😉😁👍



Quote
Created by: eagle169

4/18/22 @ 6:35pm (EST) |UTC - 5:00
Posts: 48

Thank you so much for the information. I haven’t tried in ear buds. It so frustrating to talk and then as my voice comes thru the model begins talking. To the point where she thinks I’m purposely speaking over her.
Quote
Created by: gabysgrumps

4/19/22 @ 8:48am (EST) |UTC - 5:00
Location: North Carolina, USA
Posts: 91

Thank you so much for the information. I haven’t tried in ear buds. It so frustrating to talk and then as my voice comes thru the model begins talking. To the point where she thinks I’m purposely speaking over her.

I have also found it's good to refresh the video prior to starting show to help lag time caused by video/sound freeze due to minor connection issues. the longer I stay in freechat with my favorite the longer the lagtime is if I don't refresh just before we sneak away.

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