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Forums / Technical Support

Changes to phone app.
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Technical Support: Changes to phone app.
Starry_Knight
Created by: starry_knight

10/19/22 @ 5:34pm (EST) |UTC - 5:00
Posts: 89

What in the world possessed the powers that be to remove custom tip from the phone app??? I am far more likely to tip 51 credits... Or 111, or 222, or 333 credits than I am to tip 25000 credits. I DO NOT like this new phone app ... I DO NOT like it Stewbone Sap!
Quote
Created by: vscustomerservice

10/19/22 @ 6:03pm (EST) |UTC - 5:00
Posts: 850

Hello thank you for bringing this to our attention regarding the new app as it continues to be updated. We will have someone look into this to improve it. -CP
Quote
Starry_Knight
Created by: starry_knight

11/1/22 @ 9:54pm (EST) |UTC - 5:00
Posts: 89

Two weeks later and there has been no change or improvement. Is there a timeline for addressing this issue with the phone interface of the site?
Quote
Created by: nystingray

11/1/22 @ 10:23pm (EST) |UTC - 5:00
Posts: 870

Two weeks later and there has been no change or improvement. Is there a timeline for addressing this issue with the phone interface of the site?

Hey Starry,
I'm not seeing an issue. The Custom Tip option is there below the 25K option, after clicking tip, scroll up and you will see 50K, Flood and Custom options
To be honest the geniuses at customer service should have been able to tell you this, instead of giving their standard "we'll pass it on" answer
Quote
Starry_Knight
Created by: starry_knight

11/2/22 @ 7:19pm (EST) |UTC - 5:00
Posts: 89

Hey Ray,
Must be a problem with my phone (Android OS)... No scrolling under 25K. I also don't have a Flood capability. This is all new within the last 30 days.
Quote
Created by: qui_gon_jinn

11/2/22 @ 9:02pm (EST) |UTC - 5:00
Location: Behind your PC monitor
Posts: 70

Hey Ray,
Must be a problem with my phone (Android OS)... No scrolling under 25K. I also don't have a Flood capability. This is all new within the last 30 days.

I checked and Its normal on my
iPhone!! Dunno if Android works anything like iOS, but I’ve had things like that happen in past on iPhone 13, I checked for update, and updated my iPhone and all was back to normal!!
Just my n-n-n-n 5 cents worth!🤔🫣😳
Quote
Created by: nystingray

11/2/22 @ 9:22pm (EST) |UTC - 5:00
Posts: 870

Hey Ray,
Must be a problem with my phone (Android OS)... No scrolling under 25K. I also don't have a Flood capability. This is all new within the last 30 days.


I've got Android too, strange it's not working on your phone.
Quote
Starry_Knight
Created by: starry_knight

11/3/22 @ 11:44am (EST) |UTC - 5:00
Posts: 89

** REMOVED BY ADMINISTRATOR **
Quote
Created by: sirlickslot69

11/4/22 @ 12:35pm (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646



I've got Android too, strange it's not working on your phone.

All good on iPhone 13+ too..


:winkwink
Quote
Created by: dartagnan_jr

11/4/22 @ 12:36pm (EST) |UTC - 5:00
Location: UK
Posts: 162

All good on iPhone 13+ too..


:winkwink

Yeah same hereiPhone 13


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