Forum Topics
Technical Support: Preview videos
It used to be when you moused-over a video replay it would give you a fast -frame preview of the show, or if you clicked on that picture, it would take you to that video and below it would be frames showing a preview of the entire show. It only did that for my 1st purchase. It no longer does it anymore even though I have plenty of credits left. ??
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Created by:
vs_david
8/11/14 @ 5:46pm
(EST) |UTC - 5:00
Location: Los Angeles
Posts: 45
six_pack, this should still work as you have experienced before. However, there is 1 case when this will not work which is if we are unable to generated the images from the original video file. There are several technical reasons why this does occur from time to time, but you may also have watched the video before the images were generated, so we would encourage you to try back at a later time and let us know if the video is still not showing these images at that time.
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Nope, this happened the last time I purchased credits too. Previews would work until I actually payed to watch a video, and then the previews quit working from then on on ALL video replays. Also, when you click on a particular video and it takes you to that page, if I remember correctly, there used to be screen shots below of the video. That also no longer appears.
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Created by:
wonderboi2009
8/13/14 @ 12:32am
(EST) |UTC - 5:00
Location: Kansas, US
Posts: 417
I think I've experienced that too--that it takes a while for it to recognize that you've purchased credits and are now eligible to view the previews. I think logging out and back in sometimes fixes it. It works both ways too--the same behavior creates a grace period where the previews still work after you've spent your credits.
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no, after initial purchase of a video, all previews stop working even though u still have plenty of credits left. it is a bug that they have yet to fix
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