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My wallet credits
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Technical Support: My wallet credits
ricamore
Created by: ricamore

5/27/17 @ 11:43pm (EST) |UTC - 5:00
Location: USA
Posts: 38

I just logged on to the site 15 minutes ago. In the upper right hand corner next to our user names shows the amount of credits in the my wallet which can be updated every 45 seconds. I have a certain amount of credits in the my wallet section( the rest are stored in my bank). I took a glance a minute later and noticed that it says undefined credits in the my wallet section with a need more credits that you can click. After refreshing my page, the amount of credits was shown but after a minute or so, the my wallet section showed undefined credits. The numbers in the crest have also disappeared. I am not sure if changes are being made at the moment or if there is a glitch in the system. I was on earlier today and everything appeared to be normal.
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Created by: vskurtis

5/27/17 @ 11:46pm (EST) |UTC - 5:00
Posts: 19

Hello,

We are aware of this issue and are working diligently to have this resolved as soon as possible. Your patience is greatly appreciated.
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ricamore
Created by: ricamore

5/27/17 @ 11:51pm (EST) |UTC - 5:00
Location: USA
Posts: 38

Hello,

We are aware of this issue and are working diligently to have this resolved as soon as possible. Your patience is greatly appreciated.


Thanks for your prompt response. I hope to see this issue resolved as soon as possible.
Quote
Created by: F4F Administrator

5/27/17 @ 11:55pm (EST) |UTC - 5:00
Location: California, USA
Posts: 3,429

We pushed out an update earlier today to try to speed up the reloading of the favorite and credit balance data as this was getting progressively slower and unresponsive with more models and members online for the holiday weekend. Another update was pushed out in response to the "undefined" value related to the credits, not sure if that's completely solved yet or not. Will continue to monitor and investigate though, thanks for bringing it to our attention.
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