We apologize for the inconvenience. I will forward this issue to our Tech Department for further assistance and the issue should be resolved shortly. Please also try the following:
Log out, clear your cache and refresh your web browser (you can find instructions by searching the internet on how to do this).
We also highly recommend using Mozilla Firefox or Google Chrome. You can download it here:
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https://www.google.com/chrome/
Please make sure you have the latest version of Adobe Flash Player installed on your computer system. You can download the latest version by visiting:
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Should you still have any questions, please feel free to The call our 24/7 Customer Service Department at 800-685-9236. A representative is always available to assist you.
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