Asti: Unable to Access Purchase Credits Page - 10/2/13

Forums / Technical Support

Unable to Access Purchase Credits Page

Add to List

Add Reply

Forum Topics

Online Models

Alissia Rilley

Visit My Room

Kandy Foster

Visit My Room

Carolina Daniels

Visit My Room

Ornella Gambino

Visit My Room

Technical Support: Unable to Access Purchase Credits Page

Created by: asti

10/2/13 @ 7:17am (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

As of last night I was unable to access the page for purchasing credits. Using Internet Explorer the message is "IE is unable to display this webpage" and using google chrome it sends me to "My Accounts" page when I click on the "Buy Credits" link, never letting me get to the purchasing page. I emailed Customer Service late last night so until I hear from them I was wondering is anyone else experiencing this problem? Thank you.

Quote

Created by: bisporti23

10/2/13 @ 8:13am (EDT) | UTC - 4:00
Location: Germany
Posts: 455

Report Abuse

Asti, as of 02:11pm EuropeanSummertime access was possible on IE and Firefox for me.

Quote

Created by: vs_guy

10/2/13 @ 12:42pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 123

Report Abuse

Quote

Created by: asti

10/2/13 @ 7:05pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Are you still unable to access the "Buy Credits" page?

That would be a big fat yes. Earlier today it dawned on me to clean my history cache but that did nothing for the problem.

Quote

Created by: wonderboi2009

10/2/13 @ 8:07pm (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

Report Abuse

sometimes you have to logout before you clear the cache and then log back in.

Quote

Created by: asti

10/2/13 @ 8:54pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Quote

Created by: ourjeffie

10/2/13 @ 9:16pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,518

Report Abuse

Asti, I use Windows XP and Internet Explorer 8 and I can access that page ok

Quote

Created by: asti

10/2/13 @ 10:21pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Glad to hear you are having no troubles jeffie. Usually when the site has these hiccups we are in the same boat.

ATTN: Customer Service, now when I try to access the purchase page on Google Chrome I get an error message that reads: You attempted to reach billing.vs.com, but the server presented an invalid certificate.

Is anyone working on this issue? A response is appreciated.

Quote

Created by: wonderboi2009

10/3/13 @ 1:06am (EDT) | UTC - 4:00
Location: Kansas, US
Posts: 417

Report Abuse

Wonderboi, if you mean logout of the site before clearing the cache, I was on my home page not the site when I cleared the history. Thanks for the suggestion though.

VS if this helps you fix the problem I use Windows XP and I'm on IE 7 or 8.

I meant to logout from the site using the link at the top of most every page, not just close the browser window/tab. When you login again it sometimes refreshes things otherwise saved in cookies. I used to have this problem a lot and this is how I got around it.

Quote

Created by: asti

10/3/13 @ 7:04am (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Thanks for the suggestion wb but it did not fix the problem.

Quote

Created by: ourjeffie

10/3/13 @ 7:49am (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,518

Report Abuse

Asti, one time I was having problems with the site I found I had inadvertently selected Compatibily View for the site. When I removed the site from Compatibility View all was ok again

Quote

Created by: ronnie-uk

10/3/13 @ 9:16am (EDT) | UTC - 4:00
Location: London, UK
Posts: 2,381

Report Abuse

Asti, I use Windows XP and Internet Explorer 8 and I can access that page ok

I have the same setup too (also with Compatibility View turned off) and can access the page ok. I have just bought credits today, including the extra 30% free available to VIP members (until Oct 5).

Annoying problem for you, Asti. Hope you can get a quick solution

Quote

Created by: vs_guy

10/3/13 @ 3:28pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 123

Report Abuse

Quote

Created by: vs_guy

10/3/13 @ 3:34pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 123

Report Abuse

Asti, can you please make sure to update your chrome to the latest version?
There was a known bug with secured certificates.

Quote

Created by: asti

10/3/13 @ 6:50pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Asti, can you please make sure to update your chrome to the latest version?
There was a known bug with secured certificates.

Hi guy, I can do that but I prefer to use IE. Any assistance/suggestions for that browser?

Quote

Created by: asti

10/3/13 @ 6:52pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Asti, one time I was having problems with the site I found I had inadvertently selected Compatibily View for the site. When I removed the site from Compatibility View all was ok again

Thanks jeffie and ronnie, but I know it isn't the Compatibility view. It makes too many other problems I'd notice if I was accidently in that mode.

Quote

Created by: vs_guy

10/3/13 @ 8:21pm (EDT) | UTC - 4:00
Location: California, USA
Posts: 123

Report Abuse

Hi guy, I can do that but I prefer to use IE. Any assistance/suggestions for that browser?

Can you try again? we made an update on our side to try to resolve your issue.

Quote

Created by: asti

10/3/13 @ 8:51pm (EDT) | UTC - 4:00
Posts: 3,985

Report Abuse

Hi Guy, I was going to ask if you had done something on your end. After I removed Chrome I noticed in IE I had the ability to access the purchase page. I like to think it is something you did but is it possible Chrome messed everything up? I rarely used it and never had a problem before but these last couple days were annoying. Thank you for making it work for me. I appreciate your assistance.
I am curious what you had to do to fix this, incase it happens again. Thank you again for taking care of this.

Quote

Online Models

Alissia Rilley

Visit My Room

Kandy Foster

Visit My Room

Carolina Daniels

Visit My Room

Ornella Gambino

Visit My Room

Importe:This is the tool tip for the Amount	(Asegúrate de enviar esta cantidad exacta)	Haz click para copiar la dirección
Dirección:This is the tool tip for the Address		Haz click para copiar la dirección

Forums / Technical Support

Unable to Access Purchase Credits Page

Add to List

Model Messages

Your Screen Name:

Inbox

Sasha Elite

Recommended

Sasha Elite

All Models

Sasha Elite

Sasha Elite

Recommended

Sasha Elite

Suggested Usernames:

Importe:
Tipo de cambio:
BTC Importe:
Costo de red:
Total de Envio:

Inicio de sesión de miembro

Not a member?

New User Tutorial Video

Forums / Technical Support

Unable to Access Purchase Credits Page

Add to List

Model Messages

Your Screen Name:

Inbox

Sasha Elite

Recommended

Sasha Elite

All Models

Sasha Elite

Sasha Elite

Recommended

Sasha Elite

Photo Preview

Set Price

Add Description

Suggested Usernames: