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Forums / Technical Support

Problems connecting to a model's kiiroo device
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Technical Support: Problems connecting to a model's kiiroo device
thegamer
Created by: thegamer

1/5/17 @ 12:50pm (EST) |UTC - 5:00
Location: Europoe

Hello
I have a problem with connecting to a model's kiiroo device. It started for me to happen since the the 29th of December.
When I try to connect then it is the very last step in the process of, where the button says connecting. After this point nothing happens.
I'm running win 10 on firefox 50.1 with flash version 24,0,0,186, and I have also tried with Chrome (v. 55.0.2883.87 m (64-bit))
Quote
Created by: vs_alberto

1/5/17 @ 1:11pm (EST) |UTC - 5:00
Posts: 42

Hello,

Were you able to connect previously? 1st try completely forgetting the device that has been connected using bluetooth. Make sure it is not connected to any other devices as well. If this doesn't work please try completely deleting the application and then reinstalling it on whatever device you are using it on.
Quote
thegamer
Created by: thegamer

1/7/17 @ 4:50am (EST) |UTC - 5:00
Location: Europoe

Yes I have connected previously,
Yes it was connected to the pc, (I even truned it off and on again)
It was not connected to any other device.
I'll try reinstalling the application and see if it works :thumbsup
Quote
thegamer
Created by: thegamer

1/7/17 @ 8:59am (EST) |UTC - 5:00
Location: Europoe

And I can tell that it didn't work :(
Quote
McFaolan
Created by: mcfaolan

1/7/17 @ 8:19pm (EST) |UTC - 5:00
Posts: 5

The source of the problem might be that kiiroo.com has discontinued the PC-software version in favour of smart-phone(/pad) only version
I only recently bought the kiiroo device and could only download the app for android (or apple, respectively). there was no PC-program available.
Quote
thegamer
Created by: thegamer

1/8/17 @ 4:40pm (EST) |UTC - 5:00
Location: Europoe

The source of the problem might be that kiiroo.com has discontinued the PC-software version in favour of smart-phone(/pad) only version
I only recently bought the kiiroo device and could only download the app for android (or apple, respectively). there was no PC-program available.


Was thinking the same thing, but then I checked http://www.kiiroo.com/platform/ while I was logged on my account, and I could download the software.
The conclusion I got after "my testing" with various of browsers is that something is either wrong with my PC (which I doubt but is possible) or the site.

Could be nice to hear if its just me :)
Quote
McFaolan
Created by: mcfaolan

1/9/17 @ 5:27am (EST) |UTC - 5:00
Posts: 5

KIIROO has changed their technology over the past few months. We recently made it possible to control a performer's device via tipping as a start with using their new software.

We have plans to integrate support for their new app for customers to connect with performers' devices. No launch date has been set yet but we'll post here in the forums when we know more.


This is what flirt had to say when I inquired about the software
Quote
thegamer
Created by: thegamer

1/9/17 @ 1:44pm (EST) |UTC - 5:00
Location: Europoe



This is what flirt had to say when I inquired about the software




Then It looks like we just have to wait
Quote

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