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Forums / Technical Support

Private show errors
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Technical Support: Private show errors
Created by: z-money

3/5/18 @ 7:14pm (EST) |UTC - 5:00
Posts: 429

Just a heads up. I just had a private show and there were a few strange things. First, there was no timer showing how much time was left based on my credits. Second, the system would not allow me to send any tips, with a message that said something like "The amount is more than you are able to send at this time." I tried all the way down to 10 credits, and still nothing. Lastly, after I ended the show, the credits that should have gone to the model are still in my account. This could be random, but I thought someone should look into it in case it becomes a widespread "models not getting paid" problem.
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VsJordan
Created by: vsjordan

3/5/18 @ 7:37pm (EST) |UTC - 5:00
Posts: 3

Hello,

Thank you for taking the time to contact us. The reason why you did not see a timer in the show counting down based on your credits is because the Play and Pay feature on your account was selected to start the show you are currently referring to. Play & pay is the easiest way to access live shows on our site. Instead of purchasing credits in advance you can simply start a show choosing the “play & pay” option and your payment account is charged at the end of the show. Both options bill you at the same rate, meaning you are billed for the amount of time spent in the show at the model’s rate. There is an initial one-time access fee of $4.50 when you activate this feature.

All users can control how much they spend per day by setting a spending limit. You can adjust those settings here: https://www.flirt4free.com/my-account/secure/play-and-pay.php - or you can call a customer service representative to adjust it for you. Once your daily limit is reached your live show will end and you will be unable to use play & pay until the next day. I have sent you a personal email with further details on the recent Play and Pay show you just ended. Hopefully this clears up any questions you may have. Should you still have any questions, please feel free to call our 24/7 Customer Service Department at 800-685-9236. A representative is always available to assist you.

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