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Forums / Technical Support

Attachments are not being sent with the private message and messages with attachments PREVIOUS to the site updates cannot be viewed.
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Technical Support: Attachments are not being sent with the private message and messages with attachments PREVIOUS to the site updates cannot be viewed.
SirCumsALot
Created by: sircumsalot

11/11/18 @ 10:51am (EST) |UTC - 5:00
Posts: 306

When sending a private message (with an attachment) to a model, the message seems to be delivered (the text only) but the attachment is not delivered.
Also, for messages sent with attachments PREVIOUS to the recent updates, the attachments appear as a broken icon.

Has anyone else seen this?

Note that there were no warnings when I attached the file previous to the update and AFTER the update. I tested with a file size that was too large and was warned that it was too big to send.
Also, I am attempting to send the SAME file after the updates as I did before the updates. I would assume after the updates that the same file should still be sent with no errors.
Quote
Created by: vscynthia

11/11/18 @ 11:07am (EST) |UTC - 5:00
Posts: 53

Thank you for taking the time to bring this to our attention. We will forward this information to the appropriate department. If there is any way you can provide any screenshots showing these broken images that would be incredibly helpful. Please send to customerservice@vsmedia.com

Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you
Quote
SirCumsALot
Created by: sircumsalot

11/12/18 @ 8:15am (EST) |UTC - 5:00
Posts: 306

I sent the reply and screenshots as requested. If you need anything else from me about this please let me know.
Quote
Created by: vsashlee

11/19/18 @ 1:09pm (EST) |UTC - 5:00
Posts: 534

This has been resolved. We apologize for the inconvenience.
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