Forum Topics
Technical Support: New Interface and Dual Monitors
I have found a problem with the new interface, when in a pvt with a model I moved her room to another monitor (same resolution) and the window went totally black with no user interface options available. I ended up having to refresh the page (from the Chrome reload option) and it totally kicked me out of the pvt. I am fairly sure I have done this with the old interface with no problem but cannot say 100% I have but I am fairly certain I have.
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Thank you so much for providing this feedback! We will definitely look into this issue and reach out to you directly through email if we require any further information 
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by Freshchat, email customerservice@vsmedia.com or by calling us at 1-800-685-9236. A representative will always be available to assist you Quote
Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by Freshchat, email customerservice@vsmedia.com or by calling us at 1-800-685-9236. A representative will always be available to assist you Quote
I have found a problem with the new interface, when in a pvt with a model I moved her room to another monitor (same resolution) and the window went totally black with no user interface options available. I ended up having to refresh the page (from the Chrome reload option) and it totally kicked me out of the pvt. I am fairly sure I have done this with the old interface with no problem but cannot say 100% I have but I am fairly certain I have.
Hello Arch313, is this still an issue for you?
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Hello Arch313, is this still an issue for you?
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Created by:
arch313
4/10/19 @ 11:33pm
(EST) |UTC - 5:00
Location: US Pacific
Posts: 340
Hello Arch313, is this still an issue for you?
I have not tried it after that one time, I will try and test it again when I get a chance, with the new interface you do get a blank page when you move the the window to the other monitor when in open chat but within about 5 seconds it will start working again. In the pvt it did not but I only gave it about 20 to 30 seconds. Quote
I have not tried it after that one time, I will try and test it again when I get a chance, with the new interface you do get a blank page when you move the the window to the other monitor when in open chat but within about 5 seconds it will start working again. In the pvt it did not but I only gave it about 20 to 30 seconds.
Thank you for that update. What OS version are you using? We have been unable to replicate this. The next time you give it a try, please check to see if you experience the same thing using the old version.
Thanks!
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We have consolidated a list of fixes, updates and feature here: https://www.flirt4free.com/forums/threads.php?forum_id=9&thread_id=3973&num_posts=0
Please check them out and bring up anything we have not addressed yet on that thread.
Thank you! Quote
Please check them out and bring up anything we have not addressed yet on that thread.
Thank you! Quote
