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Forums / Technical Support

Is customer support stupid or awesome?
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Technical Support: Is customer support stupid or awesome?
Created by: digitaldiary

4/9/20 @ 6:57pm (EST) |UTC - 5:00
Location: Germany
Posts: 4

They tell me where to look at my balance and transactions and ignore that I told them the that I did exactly that beforehand.
Quote
Created by: vsashlee

4/9/20 @ 7:28pm (EST) |UTC - 5:00
Posts: 534

Hey digitaldiary, we are trying to assist you via email. The credits were added to your account correctly and you used them on a model. At times there will be a delay of the credits updating in your wallet, but the credits were there. We will double check with the billing team to confirm. Please be on the lookout for the email.
Quote
Created by: digitaldiary

4/9/20 @ 7:48pm (EST) |UTC - 5:00
Location: Germany
Posts: 4

It's in transactions already. I'm fine with this if it's in the wallet or bank. Sorry for the hassle. It's closed as soon as this is in my bank or wallet.
Quote
Created by: digitaldiary

4/9/20 @ 7:48pm (EST) |UTC - 5:00
Location: Germany
Posts: 4

Sorry for the hassle.
Quote

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