"Submit Help Request

Your feedback and suggestions helps to make our live adult chat system better. Please use the form below to submit feedback to our customer service department.

Our 24/7/365 live customer service representatives respond to all received emails. To ensure you get our response, please enable receiving messages from VS Feedback customerservice@vs.com. Also, you might need to check your spam folder.

Because of the insecure nature of email and for the protection of your account, never send more than the last 4 digits of your billing account number by email."
(copied from account page)



Unlike FBI - who is generally always interrested in everything I mail - Customer Support seems to be 24/7/365 on vacation. Anyone ever got any reply after using the form ?
Since they updated the account page it never ever worked for me.
I checked spam folder - I checked trash bin (even the one in my kitchen) - NADA - not a single mail.
Sometimes times solves problems - sometimes problems stay a miracle forever - so it would be nice to get at least feedback that my concern will be processed ( even if that is not true - feedback sometimes is a great feeling - it makes you think that someone cares about your probs)
Maybe I am wrong - and my questions which I sent to customer support are only delayed because they stick in the PRISM queue.
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Yes, there does appear to be a problem with the contact page. Some replies are not reaching their intended destination. I just tested this and was able to confirm. We will work on this and advise you when the problem has been fixed. Quote

Unlike FBI - who is generally always interrested in everything I mail - Customer Support seems to be 24/7/365 on vacation. ....


Not quite sure, if it�s 100% true...but a good bonmot, nonetheless Quote

Not quite sure, if it�s 100% true...but a good bonmot, nonetheless



I hope that it is for 100% false - so maybe it is a bad malmot
This is it, the apocalypse - Whoa
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Last night I needed assistance. I went to the support page, emailed customer service and received a prompt response with action taken. Thank you CS. Quote

Asti, just to clarify : did you email customersupport@vs.com, or did you use "Submit Help Request"? Quote

Asti, just to clarify : did you email customersupport@vs.com, or did you use "Submit Help Request"?



I also contacted customersupport@vs last night and my problem was handled within minutes.
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Asti, just to clarify : did you email customersupport@vs.com, or did you use "Submit Help Request"?

I probably should not have edited down my original post to simply stating I emailed CS. As jeffie asked I did use the customersupport@vs.com link. I don't remember ever using the "Submit Help Request" when needing assistance. When clicking the "Support" link the email option is first choice we see.
If anyone needs assistance I would recommend using it over the "Submit Help Request."

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I probably should not have edited down my original post to simply stating I emailed CS. As jeffie asked I did use the customersupport@vs.com link. I don't remember ever using the "Submit Help Request" when needing assistance. When clicking the "Support" link the email option is first choice we see.
If anyone needs assistance I would recommend using it over the "Submit Help Request."




I mostly used "Submit Help Request" - and it didn't work for me Quote