Hi,
Why is it taking so long for video to open when I enter a room. I have cleared cache and everything else but it is getting worse. Quote

Hello,

If you're using a mobile device I suggest using a computer. If you're using a computer the best web browsers are Firefox and Google Chrome. Also be sure that adobe flash player is fully up to date. You'll want to restart your computer if you install anything and then you should have no problem on the site.

If you're still having issues, contact us directly at customersupport@vsmedia.com and we'll get more details from you to better help you out. Quote