Forum Topics
Technical Support: webcam not listed in chrome
Hi,
not sure if you can help. my webcam no longer works in cam 2 cam using chrome . It worked last time i used it about 10 days ago, but now it says no cam detected. when i go into the adobe settings interface , where it once listed my cam it is now blank. it appears to work ok in the windows 10 stock browser, just not in chrome. is there a setting in chrome i can change that you know of? or am i stuck with using the other one for the site ? thanks Quote
not sure if you can help. my webcam no longer works in cam 2 cam using chrome . It worked last time i used it about 10 days ago, but now it says no cam detected. when i go into the adobe settings interface , where it once listed my cam it is now blank. it appears to work ok in the windows 10 stock browser, just not in chrome. is there a setting in chrome i can change that you know of? or am i stuck with using the other one for the site ? thanks Quote
Hello,
We apologize that you are having issues streaming video's or using the Cam2cCam service. Here are a few things that may help you with your streaming issues.
1. Check your internet speed by going to Speed test.net Look at the bandwidth and the "ping" time. If the bandwidth is lower than 3 MB or the ping time is above 50ms, you may want to look at talking with the broadband provider to see what it will take to raise the speed and decrease the ping time.
2 Are you hardwired (using an Ethernet cord) or are you connecting via wifi?
If it's the later, look at how many other networks are in range. If there's a lot of networks for your wifi, it's like trying to hold a conversation at a crowded dinner party or even a stadium sporting event.
3. Clear the browser cache and cookies. How to do it varies depending on the browser.
4. Hard drive space. As computers get older the hard drives get filled up over time. Windows machines use free space on the hard drive to swap data out of memory. A full or very fragmented drive will slow things down since it has to search around for areas to put that data.
5 Physical memory. How much ram you have installed along with how much stuff you have running at the same time. If you leave multiple browser windows or even tabs open to multiple web sites that cuts in on your physical memory causing the system to lag and can often cause connection issues.
6. Hardware (other than the drives or memory) Here's where it gets a bit sticky. Easiest test would be bring another computer or laptop in and try viewing on it. If it works fine and everything else.
7. If the video appears that the video is displaying all pixelated or lags. There are several steps they can do to fix this. You can do this in the c2c test page, or you can do this in the models room on that side panel by clicking the little webcam icon. First click the screen icon in the lower left corner. Uncheck the box that says “Enable hardware acceleration). Click close then click “Allow”. I have attached screen shots to show you how to do this. Quote
We apologize that you are having issues streaming video's or using the Cam2cCam service. Here are a few things that may help you with your streaming issues.
1. Check your internet speed by going to Speed test.net Look at the bandwidth and the "ping" time. If the bandwidth is lower than 3 MB or the ping time is above 50ms, you may want to look at talking with the broadband provider to see what it will take to raise the speed and decrease the ping time.
2 Are you hardwired (using an Ethernet cord) or are you connecting via wifi?
If it's the later, look at how many other networks are in range. If there's a lot of networks for your wifi, it's like trying to hold a conversation at a crowded dinner party or even a stadium sporting event.
3. Clear the browser cache and cookies. How to do it varies depending on the browser.
4. Hard drive space. As computers get older the hard drives get filled up over time. Windows machines use free space on the hard drive to swap data out of memory. A full or very fragmented drive will slow things down since it has to search around for areas to put that data.
5 Physical memory. How much ram you have installed along with how much stuff you have running at the same time. If you leave multiple browser windows or even tabs open to multiple web sites that cuts in on your physical memory causing the system to lag and can often cause connection issues.
6. Hardware (other than the drives or memory) Here's where it gets a bit sticky. Easiest test would be bring another computer or laptop in and try viewing on it. If it works fine and everything else.
7. If the video appears that the video is displaying all pixelated or lags. There are several steps they can do to fix this. You can do this in the c2c test page, or you can do this in the models room on that side panel by clicking the little webcam icon. First click the screen icon in the lower left corner. Uncheck the box that says “Enable hardware acceleration). Click close then click “Allow”. I have attached screen shots to show you how to do this. Quote
I have the identical issue in Chrome and it is just in the last couple of days. Webcam and Mic no longer listed and C2C doesn't work. Used to work just fine.
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Thx jim, you misunderstand. I was just pointing out that there seems to be possibly an issue with Chrome that you might want to look at. Using edge browser it all still works but in Chrome I get nothing in cam2cam I can see video but my Web cam is not listed or selectable. My ping is 9ms and my bandwidth is 200 mbps download 12 mbps upload so I think that should be fast enough ☺️. I've deleted cache and cookies but still no joy in Chrome. I'll stick with the other browser and work around it.
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Created by:
jordan1985
8/9/17 @ 11:32pm
(EST) |UTC - 5:00
Location: Northeast US
Posts: 2
Im having the same issue.
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I came across the same issue today.
While I can use another browser platform (for now), I'd much prefer using Chrome and would appreciate if this can be resolved/looked into down the line for future C2C shows. Quote
While I can use another browser platform (for now), I'd much prefer using Chrome and would appreciate if this can be resolved/looked into down the line for future C2C shows. Quote
At this time please use Firefox. There is a compatibility issue with the latest updates Chrome pushed out.
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Created by:
dannigirl73
8/12/17 @ 5:42pm
(EST) |UTC - 5:00
Location: Australia
Posts: 53
Yes mine isn't working either I hope you can resolve this as I don't like firefox
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cant use(dont know how to use) another browser on my chromebook? flash allowed and all that crap. its getting frustrating please help
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Looking at google's site, they changed chrome to disallow webcam use over http. It only works now over https. Unfortunately this site does not appear to support connecting using https, cause that would fix it.
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Created by:
abecoco
9/8/17 @ 1:50pm
(EST) |UTC - 5:00
Location: Not far away from Santa's village
Posts: 13
Looking at google's site, they changed chrome to disallow webcam use over http. It only works now over https. Unfortunately this site does not appear to support connecting using https, cause that would fix it.
That's right, google chrome is not allowing anymore user's webcam feeds through their browser if they aren't secured by a layer of encryption. They do this to put pressure on content providers to migrate to secure http (https). The good news is that VS has scheduled this migration for September 18th.
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That's right, google chrome is not allowing anymore user's webcam feeds through their browser if they aren't secured by a layer of encryption. They do this to put pressure on content providers to migrate to secure http (https). The good news is that VS has scheduled this migration for September 18th.
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That's right, google chrome is not allowing anymore user's webcam feeds through their browser if they aren't secured by a layer of encryption. They do this to put pressure on content providers to migrate to secure http (https). The good news is that VS has scheduled this migration for September 18th.
Oh thanks for that update because I was just going to post that I am continuing to have this issue since mid summer. Guess we just have to be a bit more paitent and see if things will fall in place
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Looking at google's site, they changed chrome to disallow webcam use over http. It only works now over https. Unfortunately this site does not appear to support connecting using https, cause that would fix it.
Looks as if the https connection is working now (18 September) and the camera is detected and functioning in Chrome browser. (Promo link from home page top menu/tabs is to unsecured http but link at bottom of page is secured.)
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Looks as if the https connection is working now (18 September) and the camera is detected and functioning in Chrome browser. (Promo link from home page top menu/tabs is to unsecured http but link at bottom of page is secured.)
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As of 9/26 I cant get my cam to be recognized on this site. I get no options to which cam to use and the permission box of chrome doesn't appear. Any help?
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As of 9/26 I cant get my cam to be recognized on this site. I get no options to which cam to use and the permission box of chrome doesn't appear. Any help?
Make sure that you are using the https:// in the URL and not using and old bookmark. Old bookmarks will just go to the unsecured site that does not allow camera use. (Clearing cache and cookies never hurts)
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Make sure that you are using the https:// in the URL and not using and old bookmark. Old bookmarks will just go to the unsecured site that does not allow camera use. (Clearing cache and cookies never hurts)
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