Forum Topics
Technical Support: Daily VODs
Can someone please tell me why all the daily VODs for today are coming up for you to buy them? Seems I am not getting what I pay for as a VIP member.
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Hello,
Thank you for taking the time to contact us regarding this issue. We will reach out to you directly for more information. Quote
Thank you for taking the time to contact us regarding this issue. We will reach out to you directly for more information. Quote
I don't understand what more information you need. The VODs are wanting me to buy them when I should be able to see them with my VIP membership. I don't know how much more clear to make it.
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Are you logged into your account? Maybe log out and log back in to be sure. I played Daily VODs today and didn’t see any issues.
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Same sort of thing happened to me, was due to billing problems (when given refund for duplicate billng lost VIP status) had to contact customer sevice. Check your VIP is still active and contact customer service.
Hope this helps Quote
Hope this helps Quote
Same thing has been happening to me. I sent an email to Support on March 3, still no one has gotten back to me about this. I have 3 desktops that act the same way.
I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey.
I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.
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I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey.
I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.
Quote
Same thing has been happening to me. I sent an email to Support on March 3, still no one has gotten back to me about this. I have 3 desktops that act the same way.
I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey.
I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.
Just Check the Daily VOD's for today March 14th, and still have to pay to watch. I will check again in an hour.
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I cleared the cookies and cache, updated Flash Player, login and logged out, and did the Hokey Pokey.
I did notice yesterday that the site has not adjusted for day light saving time on the Daily
Vod's. They showed up at the right time, but you had to pay for them for the first hour.
Just Check the Daily VOD's for today March 14th, and still have to pay to watch. I will check again in an hour.
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We haven’t experienced what you guys are describing, so we’re going to have to do some digging. I’ll work with development today and see what we can find.
Can someone confirm that they are logged in as usual, click on the Free Videos link, and then experience these issues? Or if you are accessing the page a different way, please give me a heads up.
Thanks! Quote
Can someone confirm that they are logged in as usual, click on the Free Videos link, and then experience these issues? Or if you are accessing the page a different way, please give me a heads up.
Thanks! Quote
Just Check the Daily VOD's for today March 14th, and still have to pay to watch. I will check again in an hour.
Hi, Guys!
Looks like this was an issue adjusting for day light savings. We made an correction that should resolve the issue. Let us know if you continue to have issues.
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Still not working
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I have not had a problem
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Still not working
We just logged in as you and played the videos without issue. If you are still experiencing issues, please contact customer service directly.
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We just logged in as you and played the videos without issue. If you are still experiencing issues, please contact customer service directly.
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I spoke too soon, this is now happening for me
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But vod plays ok if I go to my videos of the model and select the vod, so must be a function of the daily vod page
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But vod plays ok if I go to my videos of the model and select the vod, so must be a function of the daily vod page
I noticed that some users that experienced the issue are using Google Chrome on Mac. Gonad, are you also using Google Chrome on Mac?
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I noticed that some users that experienced the issue are using Google Chrome on Mac. Gonad, are you also using Google Chrome on Mac?
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No, safari on ipad
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No, safari on ipad
Gonad, my development team just noticed that you don't have VIP membership. Please reach out to CS so they can help you get that reinstated.
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Gonad, my development team just noticed that you don't have VIP membership. Please reach out to CS so they can help you get that reinstated.
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Gonad, my development team just noticed that you don't have VIP membership. Please reach out to CS so they can help you get that reinstated.
Ignore what I posted above; We were looking at the wrong account. We're still looking into this. Will have some info tomorrow.
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Gonad, CS will be reaching out to you with some specifics that might fix your situation.
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