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Forums / Technical Support

Unable to enter fan club show
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Technical Support: Unable to enter fan club show
Created by: nystingray

7/3/20 @ 9:26pm (EST) |UTC - 5:00
Posts: 870

There seems to be an issue trying to enter the fan club show as a fan club member. Often you must refresh 5-10+ times before it will let you in. Today I never made it in after 20 minutes of refreshing. When I clicked on to buy membership to join it reminded me that I already had a membership but still wouldn't let me in.
Yes I was using the same nickname that was granted the membership. This was a topic of discussion before the show that it is a common issue, but usually you can get in after multiple refresh. It seems to me that one refresh should be enough. Can we please stop making " improvements" to the website. Every time an upgrade is made we ended up losing out on something.
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Created by: vscustomerservice

7/3/20 @ 10:57pm (EST) |UTC - 5:00
Posts: 849

Thank you for bringing this to our attention via the forums. We apologize for the experience you received and will definitely look into this issue. Could you please email customersupport@flirt4free.com which model Fan Club pages you experienced this on, what browser and devices you have tried using and also a full screenshot of what happens when you first try to enter the Fan Club. These items will be very useful in isolating and resolving the issue you experienced. We thank you for your assistance and look forward to hearing from you soon. CC
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