Forum Topics
Technical Support: Freezing of videos
Hey! Since the update to the website, I am having issues with videos freezing, in normal chat and in the last private session. I've done all I can do on my end and this is the only place it happens. Any ideas on what is going on? Because I don't. At first just thought it was updates in the background or something, but this time it still happened and there are not any downloads going on. Thanks in advance.
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Created by:
virgilcircle9
10/24/20 @ 4:16pm
(EST) |UTC - 5:00
Location: universities of the world
Posts: 342
yes the freezings and associated sound losses are common over all the site... but don't worry the cs people will tell you they have investigated it and it is the problems in your comp. We now have a cs that thinks for an easy reply so it can be filed as handled and no further action requiredat the moment there is sweet stuff all that can be done about it because this simple type of concern never gets near any technical people Quote
Well, guess I'll be finding another venue then! Thanks for the reply.
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Created by:
graybearphx
10/25/20 @ 10:18am
(EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569
Note that, if the problem is with F4F, the ENTIRE SCREEN would freeze, NOT just the video or sound feed. So, if only the video/sound stops, but the supporting graphics (chat history where you type, tipping ability, accessing FOTY info, etc.) STILL WORK, then the problem is likely with the model's studio. (My favorite model broadcasts from his home, and, when this happens, I suggest he go offline and reset his modem, and it always works.)
You might also simply try another model's room, and see if it happens there. If not, you know it is on the model's internet. Quote
You might also simply try another model's room, and see if it happens there. If not, you know it is on the model's internet. Quote
Created by:
virgilcircle9
10/25/20 @ 4:57pm
(EST) |UTC - 5:00
Location: universities of the world
Posts: 342
yers bear... other rooms are the same... as I said it is "all over the site" and would seem to reflect problems with the f4f pacific feed
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Created by:
graybearphx
10/25/20 @ 9:12pm
(EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569
yers bear... other rooms are the same... as I said it is "all over the site" and would seem to reflect problems with the f4f pacific feedIndeed. About 5-6 months ago, I reported a system-wide internet problem to customer support. The answer was essentially that it was my imagination, and send them a screen shot (Uh, screen shot of an internet freeze> How would you tell??)
But when I went back to the site, Google advised me the F4F main page URL was down, and had been for several minutes. Didn't last long, but obviously there was indeed a problem.
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Hi there!
Are you guys still experiencing these issues? If so can you please send an email to customer service with a brief description of the issue? - K.K. Quote
Are you guys still experiencing these issues? If so can you please send an email to customer service with a brief description of the issue? - K.K. Quote
Yes, Yes, Yes. It is very annoying especially during private chat sessions. Also if you make an offer for 10 min and it freezes at 2 minutes, you get charged for 10 minutes.
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