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Forums / Technical Support

AUTO RENEW IS TAKING FROM MY BANK AND HAS NEVER BEEN TURNED ON BU ME
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Technical Support: AUTO RENEW IS TAKING FROM MY BANK AND HAS NEVER BEEN TURNED ON BU ME
tuffenuff7
Created by: tuffenuff7

2/11/14 @ 12:04pm (EST) |UTC - 5:00
Location: laguna beach, ca
Posts: 128

I never used that feature and had it turned off. I buy credits and suddenly its turned on and THEY WONT CREDIRIT ME BACK THE MONEY. They sauy i lost nothing since it only took from my bank . I say I want intending my banck to be used. What do you think peeps?
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mrmos
Created by: mrmos

3/4/14 @ 4:44am (EST) |UTC - 5:00
Posts: 53

It happened to me too.
Quote
Created by: bolloxdangle

3/4/14 @ 6:39am (EST) |UTC - 5:00
Location: United Kingdom
Posts: 43

I thought that the bank was a con until I found the auto renew, since turning it off I have not experienced any problems. I can place a set amount in my wallet and do c2c confident that the credit in the ban wont be touched.
I only have to remember to turn it on when fan club memberships or due to be paid.

One suggestion is to do some math before going pvt, work out how many minutes you get for the sum your willing to pay, using the clock in pvt room, end the show before banked credits are pilfered
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tuffenuff7
Created by: tuffenuff7

3/10/14 @ 5:48pm (EST) |UTC - 5:00
Location: laguna beach, ca
Posts: 128

Thankis for that, I actually had to call tech support to get it to stop talkiung from my bank even when the auto renw was off. They fixed it and gave mee a credit for the errors. SO I t hasnt happened again but itis a good idea to keep an eye on yuour wallet!
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