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Forums / Technical Support

Can't stream video from models in open chat rooms or private shows.
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Technical Support: Can't stream video from models in open chat rooms or private shows.
JustJayden
Created by: justjayden

7/9/16 @ 4:29pm (EST) |UTC - 5:00
Posts: 9

Using an IPod touch to stream videos from models on the mobile site. It has worked nicely the last couple of days but I have not been able to see any of the models since in their rooms or private shows since this morning. I have even cleared my browser cache and history. Any other suggestions?
Quote
Created by: vscharlene

7/11/16 @ 4:02pm (EST) |UTC - 5:00

Using an IPod touch to stream videos from models on the mobile site. It has worked nicely the last couple of days but I have not been able to see any of the models since in their rooms or private shows since this morning. I have even cleared my browser cache and history. Any other suggestions?

Sorry to hear you are experiencing that issue. May I ask if you are using Safari to view our site?
You can try to update your browser to the most current version and also restarting the device if you haven't already done so. Hope that works for you. If not, please let us know.

Quote
JustJayden
Created by: justjayden

7/13/16 @ 6:20pm (EST) |UTC - 5:00
Posts: 9

I am using Safari,and I have tried restarting the device and my software is up to date. Anything else I can do?
Quote
Robo817
Created by: robo817

7/13/16 @ 7:48pm (EST) |UTC - 5:00
Posts: 2

I am having the same issue with my IPhone. Worked fine this morning, but now no video.
Quote
Created by: vscharlene

7/14/16 @ 12:55pm (EST) |UTC - 5:00

I am having the same issue with my IPhone. Worked fine this morning, but now no video.

We apologize for the inconvenience. We were having some issues with it but it should be working for iPhone now. Please let us know if you are still experiencing any issues.

Quote
Created by: vscharlene

7/14/16 @ 1:02pm (EST) |UTC - 5:00

I am using Safari,and I have tried restarting the device and my software is up to date. Anything else I can do?

We just looked into that issue and may have resolved it. Can you please check and let us know? Thanks.

Quote

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We are no longer supporting this browser.

You are currently using Safari version 9 (2015) or earlier, which will have problems with our players. We will no longer be supporting Safari version 9, please upgrade to Chrome, Edge or FireFox. If you have further questions please see Customer Support.

You are currently using Internet Explorer 11 (2013) or earlier, which will have problems with our players. We will no longer be supporting Explorer 11, please upgrade to Chrome, Edge or FireFox If you have further questions please see Customer Support

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