Forum Topics
Technical Support: audio and video not synced in vod
hi ,
dont know if you can help here, I have a recorded show no.12161397 and the audio is about 1-2 seconds out the whole way through. if you cant do anything then thats ok, but if you can sort it that would be great. thanks Quote
dont know if you can help here, I have a recorded show no.12161397 and the audio is about 1-2 seconds out the whole way through. if you cant do anything then thats ok, but if you can sort it that would be great. thanks Quote
Thank you for bringing this up to our attention. I'll have to forward this information so we can take a closer look at the issue. Thanks again.
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my videos are out of sync too, what can i do? link them here? let me know
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my videos are out of sync too, what can i do? link them here? let me know
@Nimrock1, Thank you for letting us know. The tech team has resolved this issue and your videos have been re synced. We apologize for the inconvenience. If you run into this issue again please contact customer support so we can assist you. We are available around the clock. Email: customerservice@vsmedia.com / 1-800-685-9236 (USA) / 1-818-880-9021 (Outside USA)
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@Nimrock1, Thank you for letting us know. The tech team has resolved this issue and your videos have been re synced. We apologize for the inconvenience. If you run into this issue again please contact customer support so we can assist you. We are available around the clock. Email: customerservice@vsmedia.com / 1-800-685-9236 (USA) / 1-818-880-9021 (Outside USA)
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Created by:
jordan1985
4/6/17 @ 11:12pm
(EST) |UTC - 5:00
Location: Northeast US
Posts: 2
a bunch of my vods are still not synced from when the player was changed a few months back
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