I am experiencing problems with two label and describe VOD options.

First, the "We Need Help" campaign. Very rarely will the video play all the way through, abruptly stopping somewhere in the middle and displaying the message, "Error loading media: File could not be played". When you exit and return the same video is made available and the same message appears. I found waiting the better part of a day the error message will not return the but video will stop mid-way through and it happens all over again. This has been happening with multiple shows.

Second, with the start of the campaign above I decided to return to customizing my own shows where the site rewards 5 credits per customization. In the last week I have customized 5 shows and I have not received the promised credits. Feedback from the site is appreciated. I will send an email to Customer Service to cover all bases. Thank you. Quote

Hello

Thank you for letting us know. We will take a look at this issue and should have a answer for you by tomorrow. I also will contact you via email as well. Quote