Forum Topics
Technical Support: Beta mode video size
Created by:
westldnguy
10/13/19 @ 1:19pm
(EST) |UTC - 5:00
Location: London, UK
Posts: 3
I much prefer using the desktop site over the mobile site on my iPad Pro 12.9” however recently I keep getting taken to the beta 2.5 site... whilst most of the functionality seems fine there are a couple of issues that result in me wanting to stick with the classic site for now...
1. The size of the video window is noticeably smaller than before (around 60% of the screen width instead of just over 70%)
2. When switching to rooms that are advertising group show, the video stays the same width but switches to the full height of the screen and is cropped as a result Quote
1. The size of the video window is noticeably smaller than before (around 60% of the screen width instead of just over 70%)
2. When switching to rooms that are advertising group show, the video stays the same width but switches to the full height of the screen and is cropped as a result Quote
Hello, thank you for contacting us via the forums. In order for us to isolate the issue, could you please send us a full screenshot of what you are seeing to CustomerService@flirt4free.com and we respond via email. -CP
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I much prefer using the desktop site over the mobile site on my iPad Pro 12.9” however recently I keep getting taken to the beta 2.5 site... whilst most of the functionality seems fine there are a couple of issues that result in me wanting to stick with the classic site for now...
1. The size of the video window is noticeably smaller than before (around 60% of the screen width instead of just over 70%)
2. When switching to rooms that are advertising group show, the video stays the same width but switches to the full height of the screen and is cropped as a result
Hi westldnguy,
An update has been made to correct the group chat issue and we have expanded the video size for all other shows when using the iPad pro in landscape mode. Take a look and let me know if this has helped? Just a reminder you may need to clear your Safari cache to see the latest update.
Thanks!
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1. The size of the video window is noticeably smaller than before (around 60% of the screen width instead of just over 70%)
2. When switching to rooms that are advertising group show, the video stays the same width but switches to the full height of the screen and is cropped as a result
Hi westldnguy,
An update has been made to correct the group chat issue and we have expanded the video size for all other shows when using the iPad pro in landscape mode. Take a look and let me know if this has helped? Just a reminder you may need to clear your Safari cache to see the latest update.
Thanks!
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Created by:
westldnguy
10/15/19 @ 4:02pm
(EST) |UTC - 5:00
Location: London, UK
Posts: 3
Thanks, that’s much better
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The mobile viewing portion is flat trash doesn’t matter if you landscape or not phone viewing is complete garbage compared to what it was
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The mobile viewing portion is flat trash doesn’t matter if you landscape or not phone viewing is complete garbage compared to what it was
Hi BigNhard4u1,
Someone should be reaching out to you, if you can please let us know what phone and browser we can see if there is an issue. If you can describe the issue as well it will be helpful for us in solving this issue. Just in case you maybe on full-screen mode please click the gear icon next to the box you type into for sending messages, there is a toggle switch to change modes.
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Hi BigNhard4u1,
Someone should be reaching out to you, if you can please let us know what phone and browser we can see if there is an issue. If you can describe the issue as well it will be helpful for us in solving this issue. Just in case you maybe on full-screen mode please click the gear icon next to the box you type into for sending messages, there is a toggle switch to change modes.
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