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Forums / Technical Support

Orange Box causes Video freeze?
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Technical Support: Orange Box causes Video freeze?
graybearphx
Created by: graybearphx

6/9/20 @ 5:21pm (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

n certain days, I suffer video freezes in models' chatrooms, but other days is fine. After looking at all of the variables, I believe it is connected with the sudden appearance of the ORANGE box for "Limited Time Only" specials on credits.

This does not happen when the orange box is in place when I enter the room. And I don't see it with the Yellow credit deals, which are always in the room when I enter it, This only happens EXACTLY when the orange box suddenly appears - where it wasn't before - in a model's room. It is the only thing in common I can see.

I'm not a "techie, so I have no clue how that can happen. All I can think of it that it is a suuden additional graphic on a page that is already loaded. Or, it might simply be a coincidence, but - since I suspected that is what it was - it has happened EVERY time the box appeared in a room I was in. (I had to reload the page. It did not fix itself.)

Anyone else notice this?
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steaminpants
Created by: steaminpants

6/9/20 @ 6:29pm (EST) |UTC - 5:00

No.
Quote
Created by: vslowellvip

6/9/20 @ 6:43pm (EST) |UTC - 5:00
Posts: 118

n certain days, I suffer video freezes in models' chatrooms, but other days is fine. After looking at all of the variables, I believe it is connected with the sudden appearance of the ORANGE box for "Limited Time Only" specials on credits.

This does not happen when the orange box is in place when I enter the room. And I don't see it with the Yellow credit deals, which are always in the room when I enter it, This only happens EXACTLY when the orange box suddenly appears - where it wasn't before - in a model's room. It is the only thing in common I can see.

I'm not a "techie, so I have no clue how that can happen. All I can think of it that it is a suuden additional graphic on a page that is already loaded. Or, it might simply be a coincidence, but - since I suspected that is what it was - it has happened EVERY time the box appeared in a room I was in. (I had to reload the page. It did not fix itself.)

Anyone else notice this?


Hi graybearphx,

Few questions, is this on a desktop or mobile and are you logged in or not? The only orange box I can think of is the "FREE CREDITS" tab that is in the same location as the yellow deals tab at the top of the chatroom.

If this is the case it could be your player type. When login you maybe using the nano player and logged out the HLS player, you can change players in the bottom left corner on the video in desktop or the gear icon menu on mobile. Let me know if that helps?

Thanks!
Quote
graybearphx
Created by: graybearphx

6/9/20 @ 6:51pm (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

It is on a business-level desktop with lots of RAM and video graphic capability. It never happens any other time that the orange box (which is labeled many different things, but essentially is a timed sale of credits). I admit it could be a coincidence, but this is the only variable between it happening or not happening. Not crucial (since it is OK once I reload page), but annoying.
Quote
Created by: vslowellvip

6/9/20 @ 7:04pm (EST) |UTC - 5:00
Posts: 118

It is on a business-level desktop with lots of RAM and video graphic capability. It never happens any other time that the orange box (which is labeled many different things, but essentially is a timed sale of credits). I admit it could be a coincidence, but this is the only variable between it happening or not happening. Not crucial (since it is OK once I reload page), but annoying.


Could be a "hot deals" promo that runs once in awhile, we will take a look and see if that has anything that could be hurting performance.

Thank you!


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