Thanks for taking the time to contact Customer Support through the forums with your question! We appreciate you bringing this to our attention, we will look into this for you and reach out shortly via email on file for some more information.
Note that due to the global aspect of our service of both model and customer, variables affecting internet connections, and the process of transcoding the model's broadcast stream over our system, you should expect a 3-second variance at this time. Adjusting the video player and lowering the resolution can help with this as well.
Additionally, if you find that even at a low resolution, the delay is too significant due the distraction of hearing your own voice through the model's video stream, then request that the model lower the volume of his/her speakers so you have less potential to hear yourself.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, call our 24/7 Customer Service Department. A representative is always available to assist you. Quote
4/17/22 @ 6:11am
(EST) |UTC - 5:00
Location: On your computer.
Posts: 175
I've never had a problem with delay, echo or being out of sync when I'm on my phone. Quote
4/17/22 @ 7:14pm
(EST) |UTC - 5:00
Location: North Carolina, USA
Posts: 91
I have had the same problem with my desktop and laptop both. I have used earbuds for the past couple years and it has almost completely eliminated echo/feedback. I've also found that if the model I'm having show with can adjust her mic and speakers to the lowest level possible to comfortably hear each other it greatly reduces interference. I've never had issues with iPhone echo/feedback, but I very seldom use it.
Just had a thought.. maybe next time I use iPhone and "AirPlay" on my 65inch HDTV.. 😉😁👍
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4/19/22 @ 8:48am
(EST) |UTC - 5:00
Location: North Carolina, USA
Posts: 91
I have also found it's good to refresh the video prior to starting show to help lag time caused by video/sound freeze due to minor connection issues. the longer I stay in freechat with my favorite the longer the lagtime is if I don't refresh just before we sneak away.
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