Every time I login a chatroom the https connection "breaks" after exactly 5 minutes and I have to refresh. It has been going on for quite a while. There are other issues but I (we) will tackle those later. Quote

Hello,

Thank you for taking the time to reach out to us. If you could please send us an email with the information below to Customerservice@vsmedia.com so we can further investigate this issue for you.

1. What type of device are you using? (desktop, laptop, mobile, tablet)
2. What operating system are you using? (Windows, Mac, Android etc.)
3. What web browser are you using? ( Firefox, Google Chrome, Safari)
4. Do you have the latest version of Adobe Flash Player installed?
5. What security programs have you installed?
6. What is your internet speed? You can go here to find that out: http://www.speedtest.net/
7. How are you connected to the internet? (Wifi or plugged in)
8. If there is anything else that is unique to your set up, please let us know.
*Also if you can, please send us a screen shot of the issue so we can investigate further it would be greatly appreciated. Quote

1. Mobile
2. Andriod
3.chrome
4.N/A
5.Antivirus & Internet Security
6.12 MBs down 7,5 MBs up
7. WISP
8. Have wifi too: same issue.
A screen shot would only show a greyed out URL instead of the lock and green protocol. Quote

Thank you for bringing this to our attention. It should now be resolved, but please let us know if you experience this again. Quote