Forum Topics
Technical Support: video not loading
I do have different browsers installed on my pc, So I'm not sure if you are aware of this so will let you know. When I try opera for your site the video dose not load it just keeps trying to contact server but the chat system does load up. Also when try safari video does not load and also chat does not load. So get error message and moves me auto to another room but just keeps doing that as nothing loads. Maybe it just me but thought should let you know in case there is an issue now with this browsers when before there did not seem to be any.
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We'll take a look at this and get back to you with any recommendations or advise you if we needed to fix something. As always, make sure to clear your cache and make sure everything is updated.
If any other customers are experiencing similar issues, please let us know.
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If any other customers are experiencing similar issues, please let us know.
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i am having the same problem
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I use photon & also have expeianced the same issue. Last night (Jan 21) being the latest. Clearing everything does NOT fix the issue. It is intermittent & I have looked at all settings, time/days it occurs, chat room traffic & my wireless info. I have yet to find a common denominator. The one thing that does stay the same is whichever chat room I am in, it will repeat if i try to enter it again. If i log all the way out, clear all info & wait anywhere from 5-20 minutes, it will usually work properly from then out. This happens usually when in chat, but at least one time when in pvt.
Thank you Quote
Thank you Quote
Hello Everyone,
For these issues please double check and make sure that your Adobe Flash Player has been downloaded or is up to date for the browser of your choice. Also, if there is a plug in activation required such as in Safari, please make sure that it is turned on.
Thank you
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For these issues please double check and make sure that your Adobe Flash Player has been downloaded or is up to date for the browser of your choice. Also, if there is a plug in activation required such as in Safari, please make sure that it is turned on.
Thank you
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** REMOVED BY ADMINISTRATOR **
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started today: unable to connect to video server, on either firefox or chrome. Adobe Flash Player is current.
Problem only occurs when I'm logged in. When I log out, video server connects fine. Log back in, problem returns. Quote
Problem only occurs when I'm logged in. When I log out, video server connects fine. Log back in, problem returns. Quote
