Forum Topics
Technical Support: VOD problems?
Created by:
bigdaddychad
3/31/17 @ 2:54am
(EST) |UTC - 5:00
Location: Longview, Washington
Posts: 50
The majority of the vod's of my own personal private shows are not presently displaying their cover pictures. Is this a widespread problem, or is something wrong on my end?
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Hello,
Thank you for contacting us. I have verified that your account is currently active and your VIP membership status is active as well. I have not heard of this issue as of yet from any other members, however I will let our Tech Department know to see if something is wrong on our end. Please allow 24-48 hours for the issue to be resolved. We apologize for any inconvenience this may have caused.
Thank you,
Jordan Leah Quote
Thank you for contacting us. I have verified that your account is currently active and your VIP membership status is active as well. I have not heard of this issue as of yet from any other members, however I will let our Tech Department know to see if something is wrong on our end. Please allow 24-48 hours for the issue to be resolved. We apologize for any inconvenience this may have caused.
Thank you,
Jordan Leah Quote
Created by:
bigdaddychad
3/31/17 @ 3:31am
(EST) |UTC - 5:00
Location: Longview, Washington
Posts: 50
The problem appears to have corrected itself. All my vods are displayed correctly now with cover pictures present.
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