Forum Topics
Technical Support: Several Shows This Month not Recorded
Created by:
male4622
4/19/19 @ 9:16pm
(EST) |UTC - 5:00
Location: United States
Posts: 571
Good evening,
I've had a handful of shows that I've done with models that have not recorded in the past few days. One was a 2,000+ credit show. Really concerned whether or not this is a trend or if this is something that is temporary and will pass. Quote
I've had a handful of shows that I've done with models that have not recorded in the past few days. One was a 2,000+ credit show. Really concerned whether or not this is a trend or if this is something that is temporary and will pass. Quote
Hello,
Thank you for taking the time to reach out via the forums regarding your VOD issue. We are aware of the recording issue and are working diligently to resolve this matter to ensure the highest percentage of VODs are recorded as possible.
Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you!
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Thank you for taking the time to reach out via the forums regarding your VOD issue. We are aware of the recording issue and are working diligently to resolve this matter to ensure the highest percentage of VODs are recorded as possible.
Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you!
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Hey male4622, I will be reaching out to you very shortly regarding the VOD issue. Please be on the lookout for my email!
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Thank you for reaching out and for the resolution.
You actually got a resolution?
I was only told there were no recordings saved for my missing show.
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You actually got a resolution?
I was only told there were no recordings saved for my missing show.
YeIIowCIaw, any recordings that haven't shown up between the dates April 9-22 are lost and cannot be recovered. We apologize for the inconvenience. I will be reaching out to you shortly to gather more information from you.
Thank you!
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