Forum Topics
Technical Support: audio, but no video on certain VOD's
Created by:
niteman820
8/4/19 @ 12:32am
(EST) |UTC - 5:00
Location: East Coast
Posts: 1
One of my archived VOD's that I "unlocked" by using credits plays audio but not the video. It's from a while back, I'm not sure if it was purged yet, but I was able to spend credits on it to get access for the full show. any help would be appreciated.
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Hello,
Thank you for reaching out via the forums. We apologize for the experience you are receiving when trying to view your VOD.
Unfortunately errors do occur with recordings that can result in VOD's being unable to play, audio issues, etc.
As you are experiencing difficulty with your VOD there is a switch player option located below the Report Issues button. Go ahead and give this trouble shooting technique a try in order to resolve this issue.
Should this not remedy the issue please select the grey option for Report Issues and fill out the required fields and your VOD will be reviewed by the appropriate department for re-encoding be advised this can take up to 24- 48 hours to appear. CC
Quote
Thank you for reaching out via the forums. We apologize for the experience you are receiving when trying to view your VOD.
Unfortunately errors do occur with recordings that can result in VOD's being unable to play, audio issues, etc.
As you are experiencing difficulty with your VOD there is a switch player option located below the Report Issues button. Go ahead and give this trouble shooting technique a try in order to resolve this issue.
Should this not remedy the issue please select the grey option for Report Issues and fill out the required fields and your VOD will be reviewed by the appropriate department for re-encoding be advised this can take up to 24- 48 hours to appear. CC
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