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Forums / Technical Support

Model cheated out of badge
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Technical Support: Model cheated out of badge
graybearphx
Created by: graybearphx

7/5/20 @ 7:30pm (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

My favorite model finished with just over 750 badges in the Big Bang promo. As such, he received all of the badges that mark having received lower quantities, from 5 to 750 ... EXCEPT for 200, which is noticeably not given to him.

Obviously, he coudl not have received 300, 400, 500 or 750 without ALSO having received 200. How can this be fixed?
Quote
Created by: vscustomerservice

7/5/20 @ 7:44pm (EST) |UTC - 5:00
Posts: 850

Hello !
Thank you for reaching out to us via our Forums.
What is the name of your favorite Model ?
We appreciate that you took the time to bring this up to our attention.
As soon as we know which Model is missing a badge, we will go ahead and see about resolving this issue.

Have a wonderful day !
- M.G. :angel
Quote
graybearphx
Created by: graybearphx

7/6/20 @ 10:02am (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

The model in question is Nick_Wolf
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graybearphx
Created by: graybearphx

7/8/20 @ 7:54am (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

It has been corrected. Thank you.
Quote
Created by: 640509040147

10/13/21 @ 9:59pm (EST) |UTC - 5:00
Location: NY
Posts: 1,266

Wondering if I can get some clarification regarding a missing badge for a model as well.

I tried emailing Customer Service twice within the last two weeks but after no response, hoping to resolve the matter.
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