Forum Topics
Technical Support: Website unreachable for anyone else?
Hi,
I have already contacted support about this problem, but I wanted to ask other users: Is there anyone else from Germany having trouble to reach F4F? My internet service provider is Vodafone and I get a timeout error on every device regardless of browser settings or DNS. As soon as I switch to a VPN the site works again. I wrote already in the Vodafone community forum and there was another person who couldn't access the site too, so it might be a bigger issue and I cannot figure out if the problem is on F4F' side or on Vodafone's side. F4F referred me to Vodafone. It seems no one has any helpful information for me.
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I have already contacted support about this problem, but I wanted to ask other users: Is there anyone else from Germany having trouble to reach F4F? My internet service provider is Vodafone and I get a timeout error on every device regardless of browser settings or DNS. As soon as I switch to a VPN the site works again. I wrote already in the Vodafone community forum and there was another person who couldn't access the site too, so it might be a bigger issue and I cannot figure out if the problem is on F4F' side or on Vodafone's side. F4F referred me to Vodafone. It seems no one has any helpful information for me.
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Hi,
I have already contacted support about this problem, but I wanted to ask other users: Is there anyone else from Germany having trouble to reach F4F? My internet service provider is Vodafone and I get a timeout error on every device regardless of browser settings or DNS. As soon as I switch to a VPN the site works again. I wrote already in the Vodafone community forum and there was another person who couldn't access the site too, so it might be a bigger issue and I cannot figure out if the problem is on F4F' side or on Vodafone's side. F4F referred me to Vodafone. It seems no one has any helpful information for me.
Thank you for taking the time to contact us via the forums and bringing this to our attention. We have issued an update that should resolve this issue. If you continue to experience any issues with connecting to the site please contact customer support via Live Support, email customersupport@vsmedia.com, or by calling 1-800-685-9236 option 2. CC
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I have already contacted support about this problem, but I wanted to ask other users: Is there anyone else from Germany having trouble to reach F4F? My internet service provider is Vodafone and I get a timeout error on every device regardless of browser settings or DNS. As soon as I switch to a VPN the site works again. I wrote already in the Vodafone community forum and there was another person who couldn't access the site too, so it might be a bigger issue and I cannot figure out if the problem is on F4F' side or on Vodafone's side. F4F referred me to Vodafone. It seems no one has any helpful information for me.
Thank you for taking the time to contact us via the forums and bringing this to our attention. We have issued an update that should resolve this issue. If you continue to experience any issues with connecting to the site please contact customer support via Live Support, email customersupport@vsmedia.com, or by calling 1-800-685-9236 option 2. CC
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Thank you, it works perfectly now! 
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