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Forums / Technical Support

log into chat rooms
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Technical Support: log into chat rooms
kuzman
Created by: kuzman

7/24/13 @ 5:09pm (EST) |UTC - 5:00
Location: Michigan
Posts: 221

Unable to log into models chat room?
Says i need adobe flash?
Already have flash player?
Was able to log into rooms just fine this morning??
Problem with site??
Quote
Asti
Created by: asti

7/24/13 @ 5:57pm (EST) |UTC - 5:00
Posts: 3,985

Yes, this appears to be a problem this afternoon where it was not earlier today. I tried emptying my history and restarting but that did not work. It doesn't matter whether I am logged in under my membership or as an unregistered user and it is occuring on several VS sites. I am able to get to the models' room page but the chat and video windows never appear. Customer Service please advise, thank you. (Will send email request also.)
Quote
Asti
Created by: asti

7/24/13 @ 8:00pm (EST) |UTC - 5:00
Posts: 3,985

VS the issue occurs when I use IE.
Quote
kuzman
Created by: kuzman

7/24/13 @ 8:28pm (EST) |UTC - 5:00
Location: Michigan
Posts: 221

Yes Asti,
keeps saying your logged in but error on page??
I have never seen this before on ie?
Guess tech support not on today?
Quote
Asti
Created by: asti

7/24/13 @ 8:32pm (EST) |UTC - 5:00
Posts: 3,985


keeps saying your logged in but error on page??

It said that at least once for me.

I have never seen this before on ie?

Yeah, it is a first for me too. I emailed customer service. Hope to receive a reply soon.

Quote
Created by: .jeffie.

7/24/13 @ 8:32pm (EST) |UTC - 5:00
Location: Brisbane, Australia


I'm having the same problem
Quote
Created by: vs_craig

7/24/13 @ 8:39pm (EST) |UTC - 5:00
Location: Los Angeles, CA
Posts: 524

Hi guys,

- Is everyone still having this issue?
- Which browser versions?
- Has everyone tries clearing browser cache?
- CTRL-F5 to force reload doesn't fix the problem?

If you guys could respond to these questions I'll try to work out what is going on.

Cheers,
Craig

Quote
Created by: .jeffie.

7/24/13 @ 8:50pm (EST) |UTC - 5:00
Location: Brisbane, Australia


I'm using Internet Explorer 8. I have cleared my cache. I still can't enter any rooms
Quote
kuzman
Created by: kuzman

7/24/13 @ 9:30pm (EST) |UTC - 5:00
Location: Michigan
Posts: 221

I have explorer 8 also.
Was able to log into chat rooms this morning no problem?
Plus never had problem in the past?
When trying to log into any chat rooms,says you need adobe flash and just sit's there?
also,says on bottom of page i am on site,but error on page??
thnx
Quote
Purgatory
Created by: purgatory

7/24/13 @ 9:33pm (EST) |UTC - 5:00

Not having a problem on I.E 10. With latest flash player Or Firefox.
Quote
Asti
Created by: asti

7/24/13 @ 9:50pm (EST) |UTC - 5:00
Posts: 3,985

Hi guys,

- Is everyone still having this issue?
- Which browser versions?
- Has everyone tries clearing browser cache?
- CTRL-F5 to force reload doesn't fix the problem?

If you guys could respond to these questions I'll try to work out what is going on.
Cheers,
Craig

Yes Craig the problem continues to exist.
I'm using IE 7 or 8 whichever is latest version that Windows XP will support.
I cleared the cache.
Ctrl-F5 doesn't fix it.

Quote
Created by: vs_ryan

7/25/13 @ 12:12am (EST) |UTC - 5:00
Location: Here!!
Posts: 69


Yes Craig the problem continues to exist.
I'm using IE 7 or 8 whichever is latest version that Windows XP will support.
I cleared the cache.
Ctrl-F5 doesn't fix it.





Hey,

This problem should be fixed now, please do a Ctrl-F5 one more time when entering the models room to flush your cache when you are logged in. If you have anymore issues please let me know.

Thanks!

-Ryan
Quote
Created by: .jeffie.

7/25/13 @ 12:32am (EST) |UTC - 5:00
Location: Brisbane, Australia


Seems to be working ok for me now. Thanks :thumbsup
Quote
Asti
Created by: asti

7/25/13 @ 8:42pm (EST) |UTC - 5:00
Posts: 3,985

Thank you VS, everything is working as it should.
Quote

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