Forum Topics
Technical Support: notifications
couple of things - lately i've noticed that with models who i have both as favorites and receive e-mail notification for, I'm either not getting 100% of the notifications or I'm getting them after the model has been online for some period of time. I tried removing and re-adding notifications and it seemed to work for a bit, but now SSDD (same s**t Different day)
second thing - this morning one of the models who have as a favorite and notifications came on line into a FC only show - again no notification or e-mail informing me of the show
thanks -
dorkeemn
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second thing - this morning one of the models who have as a favorite and notifications came on line into a FC only show - again no notification or e-mail informing me of the show
thanks -
dorkeemn
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Created by:
dannigirl73
6/26/16 @ 11:53pm
(EST) |UTC - 5:00
Location: Australia
Posts: 53
I have noticed this too unfortunately. One day I was chatting with a model for close to an hour then I had gotten the notification, lucky I had logged in and had seen he was online otherwise I wouldn't have even known 
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couple of things - lately i've noticed that with models who i have both as favorites and receive e-mail notification for, I'm either not getting 100% of the notifications or I'm getting them after the model has been online for some period of time. I tried removing and re-adding notifications and it seemed to work for a bit, but now SSDD (same s**t Different day)
second thing - this morning one of the models who have as a favorite and notifications came on line into a FC only show - again no notification or e-mail informing me of the show
thanks -
dorkeemn
Hi there, thanks for pointing that out to us. I checked your settings and you were unsubscribed to getting email notifications from your favorites. I have reset the settings on your account. To do this on your end in the future, all you need to is go into your email settings > subscriptions then set the "received subscriptions" to "no" and save changes. Then turn them back on and save changes again. This reset should work for anyone having this issue. If you have any more questions, please contact customer service at CustomerService@vsmedia.com or call at: 1-800-685-9236 (USA) / 1-818-880-9021 (Int’l).
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second thing - this morning one of the models who have as a favorite and notifications came on line into a FC only show - again no notification or e-mail informing me of the show
thanks -
dorkeemn
Hi there, thanks for pointing that out to us. I checked your settings and you were unsubscribed to getting email notifications from your favorites. I have reset the settings on your account. To do this on your end in the future, all you need to is go into your email settings > subscriptions then set the "received subscriptions" to "no" and save changes. Then turn them back on and save changes again. This reset should work for anyone having this issue. If you have any more questions, please contact customer service at CustomerService@vsmedia.com or call at: 1-800-685-9236 (USA) / 1-818-880-9021 (Int’l).
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thanks Ashlee!
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Created by:
dannigirl73
7/13/16 @ 5:34pm
(EST) |UTC - 5:00
Location: Australia
Posts: 53
Hi there, thanks for pointing that out to us. I checked your settings and you were unsubscribed to getting email notifications from your favorites. I have reset the settings on your account. To do this on your end in the future, all you need to is go into your email settings > subscriptions then set the "received subscriptions" to "no" and save changes. Then turn them back on and save changes again. This reset should work for anyone having this issue. If you have any more questions, please contact customer service at CustomerService@vsmedia.com or call at: 1-800-685-9236 (USA) / 1-818-880-9021 (Int’l).
Ive done everything youve said to do in your reply but today I failed to get a notification for one of my favorites, its very frustrating
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Ive done everything youve said to do in your reply but today I failed to get a notification for one of my favorites, its very frustrating
We apologize for the inconvenience. To help get that issue resolved, please contact customer service at CustomerService@vsmedia.com or call at: 1-800-685-9236 (USA) / 1-818-880-9021 (Int’l)
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Created by:
derek99
7/22/16 @ 5:39pm
(EST) |UTC - 5:00
Location: Living, and stranded on an island in Canada
Posts: 70,111
There were delays before about receiving notifications in address inboxes, while a favorite is on-line. I don't know how, and what the problem is. If I had to take a guess, it might be a system lineup of them trying to go out at once.
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