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Forums / Technical Support

Daily VIP Vods vs regular vods
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Technical Support: Daily VIP Vods vs regular vods
Created by: twixel

10/16/16 @ 5:49pm (EST) |UTC - 5:00
Location: California
Posts: 909

Why can we playback the daily vip vods on the android system but not any other vods?
Quote
Created by: F4F Administrator

10/16/16 @ 8:09pm (EST) |UTC - 5:00
Location: California, USA
Posts: 3,429

Why can we playback the daily vip vods on the android system but not any other vods?


This is something we have on our list of things to improve. Technically speaking it has to do with the player that is used to playback the VODs.

Quote
Created by: twixel

10/18/16 @ 9:20am (EST) |UTC - 5:00
Location: California
Posts: 909

Unfortunately, the flash software required to run the vods does not work with android. I thought was updated a while back.
Thank you
Quote
Created by: F4F Administrator

10/18/16 @ 11:55am (EST) |UTC - 5:00
Location: California, USA
Posts: 3,429

Unfortunately, the flash software required to run the vods does not work with android. I thought was updated a while back.

We pushed out an updated this morning to make it possible to watch your shows on devices which do not support Flash. This fix applies to shows that either (a) you have purchased a streaming pass or (b) your own shows if you are a VIP member.

There are still some older files which have not been re-encoded to the new format which adds support for these devices. Amazingly we've reprocessed about 3M shows and it still has another big chunk to go. The servers will keep churning on these until caught-up. We also have some re-encoding to do to try to improve playback quality which can be less than ideal on some older shows.

Enjoy!


Quote
Jordan1985
Created by: jordan1985

10/18/16 @ 12:53pm (EST) |UTC - 5:00
Location: Northeast US
Posts: 2

Now with the new format the sound is delayed and doesn't match up with the video
Quote
Created by: twixel

10/18/16 @ 4:23pm (EST) |UTC - 5:00
Location: California
Posts: 909

Thank you, you have an awesome team
Quote
PeteK
Created by: petek

10/19/16 @ 7:32pm (EST) |UTC - 5:00
Location: Heart of England
Posts: 542

I have found that the VOD's have always played ok on an Android if I use the Puffin browser. That incorporates flash.
Quote
Created by: twixel

10/20/16 @ 4:28pm (EST) |UTC - 5:00
Location: California
Posts: 909

Thank you PeteK :)
Quote

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