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Technical Support: This video not supported on mobile
Hi, This could be a temporary glitch, but this is the error that I'm seeing on my tablet this morning of videos I've been able to view in the past.
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Thank you for reporting this, it will be looked into. Does it happen to all VOD's or just a certain one?
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This is showing on ALL past VOD's
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Hi, This could be a temporary glitch, but this is the error that I'm seeing on my tablet this morning of videos I've been able to view in the past.
Hi, Just a few more questions: What type of tablet are you using? Are you accessing these videos from My Account? Are you buying for 24 hour pass or for PPM stream?
Thanks! Quote
Hi, Just a few more questions: What type of tablet are you using? Are you accessing these videos from My Account? Are you buying for 24 hour pass or for PPM stream?
Thanks! Quote
From an iPad. No these are my VODs accessed from my account, purchased. Viewed fine last week.
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I have a problem on my iPad which is similar. Some of my VODs do not start they just give the revolving circle but no error message. This does not happen on all VODs and I had never seen it before the latest maintenance outage
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Hey, Guys!
We rolled back an adjustment yesterday. This should have fixed your issue. Please let me know if you still cannot view videos that you could previously view. Thanks! Quote
We rolled back an adjustment yesterday. This should have fixed your issue. Please let me know if you still cannot view videos that you could previously view. Thanks! Quote
I have just tried and VODs play ok now. Thanks for your help
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