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Technical Support: video choppiness even with high speed connection
I have an 8 Mbps connection, which ran fine for a long time, with no issues, until recently. Now I can't get any of the streams to play without choppiness at all. Given that in the past, the streams have worked fine on slower connections (even at 1Mbps), is there something with the new system that requires a much faster connection? The only time I have seen the choppiness go away is with a 15 Mbps connection or higher. On my internet connection, the performance has remained unchanged (or actually improved) for other streaming services like Netflix. Is there something I can do? Where I am, 8 mbps is about as high as I can go.
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F4F Administrator
12/6/17 @ 10:35am
(EST) |UTC - 5:00
Location: California, USA
Posts: 3,429
Given that in the past, the streams have worked fine on slower connections (even at 1Mbps), is there something with the new system that requires a much faster connection?
No, in fact it's the opposite. We've started to introduce streams that are available in multiple formats so your browser will choose the size that is most compatible with your computer and connection. Your hardware (and what else your computer is doing) is also part of the equation.
The only time I have seen the choppiness go away is with a 15 Mbps connection or higher. On my internet connection, the performance has remained unchanged (or actually improved) for other streaming services like Netflix. Is there something I can do? Where I am, 8 mbps is about as high as I can go.
Interesting, you definitely shouldn't need 15Mbps for our streams as they currently average in size between 1Mbps to 2Mbps. What part of the world are you located in?
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No, in fact it's the opposite. We've started to introduce streams that are available in multiple formats so your browser will choose the size that is most compatible with your computer and connection. Your hardware (and what else your computer is doing) is also part of the equation.
The only time I have seen the choppiness go away is with a 15 Mbps connection or higher. On my internet connection, the performance has remained unchanged (or actually improved) for other streaming services like Netflix. Is there something I can do? Where I am, 8 mbps is about as high as I can go.
Interesting, you definitely shouldn't need 15Mbps for our streams as they currently average in size between 1Mbps to 2Mbps. What part of the world are you located in?
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In SE Asia. Should I be trying something? Anything in my settings? or my Flashplayer? Everything is up to date.
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