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Forums / Technical Support

Pop-up offers for purchasing points
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Technical Support: Pop-up offers for purchasing points
graybearphx
Created by: graybearphx

7/23/19 @ 10:24am (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

I have purchased my points via the pop-up ads you see when you enter a chatroom, which usually offer various amounts with proportionate "bonus points" involved. Lately, mostly all I see is offers to buy $5, $4, even $3 worth of points, and nothing more! Seems silly to push such small amounts exclusively, as it would cost you a lot more to process 20 $5 sales than ONE $100 sale! I realize I can just click on "Buy Credits" in the chatroom, but that offers no real bonus to speak of. I tried this morning for almost an hour, visiting various rooms to check the "specials" listed, and only once did I find specials that were higher amounts ... which I bought, so I'm good. But seems like a waste of time to offer such tiny amounts as the primary promotion.
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Created by: vscustomerservice

7/23/19 @ 10:59am (EST) |UTC - 5:00
Posts: 849

Thank you for contacting us and bringing this to our attention. We have shared your comments with the appropriate team for consideration in future product and site enhancements. We value all customer feedback, and appreciate you taking the time to reach out.

Should you still have any questions, please feel free to call our 24/7 Customer Service Department. A representative is always available to assist you.
-CT
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BruceSpanner
Created by: brucespanner

7/24/19 @ 4:05pm (EST) |UTC - 5:00
Posts: 9

I have purchased my points via the pop-up ads you see when you enter a chatroom, which usually offer various amounts with proportionate "bonus points" involved. Lately, mostly all I see is offers to buy $5, $4, even $3 worth of points, and nothing more! Seems silly to push such small amounts exclusively, as it would cost you a lot more to process 20 $5 sales than ONE $100 sale! I realize I can just click on "Buy Credits" in the chatroom, but that offers no real bonus to speak of. I tried this morning for almost an hour, visiting various rooms to check the "specials" listed, and only once did I find specials that were higher amounts ... which I bought, so I'm good. But seems like a waste of time to offer such tiny amounts as the primary promotion.


I asked about this a while back. Basically they (and the other blue pop-up, which is better value) only appear if your someone who buys credits regularly. true, its cheaper to buy a larger package but not everyone can so this usually pops up when you enter the room of a host you usually tip. they do help when your short of cash and a host is about to start a group pledge show or your 20-30 credits short of a tipflood.
at the end of the day its there because your a loyal customer, you don't have to purchase it. :)


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Asti
Created by: asti

7/24/19 @ 8:10pm (EST) |UTC - 5:00
Posts: 3,985

As a sidebar the site has not announced a sale in the News and Announcements Forum since one month ago today, June 24. That sale was at the new 33% off which is really the old 30% sale...but that is another issue...
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graybearphx
Created by: graybearphx

7/25/19 @ 3:14pm (EST) |UTC - 5:00
Location: Phoenix, Arizona
Posts: 569

I asked about this a while back. Basically they (and the other blue pop-up, which is better value) only appear if your someone who buys credits regularly. true, its cheaper to buy a larger package but not everyone can so this usually pops up when you enter the room of a host you usually tip. they do help when your short of cash and a host is about to start a group pledge show or your 20-30 credits short of a tipflood.at the end of the day its there because your a loyal customer, you don't have to purchase it. :)
True, but I have NEVER bought fewer than 500 credits at a time, so offering me 30 and 40 makes no sense. Sometimes the choices are ridicuslously dissimilar ... like a choice between 30 or 2,000.



I asked about this a while back. Basically they (and the other blue pop-up, which is better value) only appear if your someone who buys credits regularly. true, its cheaper to buy a larger package but not everyone can so this usually pops up when you enter the room of a host you usually tip. they do help when your short of cash and a host is about to start a group pledge show or your 20-30 credits short of a tipflood.
at the end of the day its there because your a loyal customer, you don't have to purchase it. :)






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