You can always take these requests for refunds directly to customer support at Customerservice@vsmedia.com and we'll be able to look into the problem further for you and issue a refund if necessary. Please make sure that you clear your cookies and cache and make sure that Adobe Flash Player is fully up to date. Google Chrome, and FireFox work the best for browsing the site. I see you said it was the second time you were booted from an offer show but I was only able to find the last one you did and I refunded the 90 credits back to your account. Please feel free to email us about that second show so we can take a look into it. Thank you Quote