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Technical Support: Level Problem
logged online today to see i am lvl 25, 116,000 points from lvl 26. Level 26: 30,000 - 34,999 thats not right? Year to date is december 6th.
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my level dropped a lot too
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it hasnt been a year.. and if i need points to make it to lvl 26 why is it 116,000 .. thats lvl 37 not 26
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no reply on this?
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no reply on this?
Apologies for the delayed response. There is a limitation on how high your status and level can be based on your spending history. Once you spend over $500 lifetime your account will be allowed to reach higher status and levels. Customers with spending below this threshold cannot achieve beyond Expert Status and Level 25. Hope this helps clear up any confusion! Quote
Apologies for the delayed response. There is a limitation on how high your status and level can be based on your spending history. Once you spend over $500 lifetime your account will be allowed to reach higher status and levels. Customers with spending below this threshold cannot achieve beyond Expert Status and Level 25. Hope this helps clear up any confusion! Quote
ok, I understand the lifetime $500 threshold, but where can I find how much I have spent so far, and how far before I reach that number? I cannot find lifetime information anywhere in my account.
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ok, I understand the lifetime $500 threshold, but where can I find how much I have spent so far, and how far before I reach that number? I cannot find lifetime information anywhere in my account.
Go to "My Account", under "Billing" go to "Transaction History"
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Go to "My Account", under "Billing" go to "Transaction History"
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Ok, thanks. I found the information. Still, not an efficient way to see "Lifetime History" if you can only see monthly transactions
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