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Forums / Technical Support

Flash Player in F4F
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Technical Support: Flash Player in F4F
avidtom
Created by: avidtom

10/6/17 @ 7:42pm (EST) |UTC - 5:00
Location: at home naked
Posts: 23

I am getting this message when I attempt to view my recorded live shows: "It appears your Flash is not enabled and preventing you from viewing the videos." I am running Microsoft Edge.
But when I check the settings they are correct; and the flash player problem only occurs on F4F, not on other sites. Anyone else with this problem?
Quote
Created by: vschristianne

10/6/17 @ 7:57pm (EST) |UTC - 5:00
Posts: 43

I will go ahead and reach out to you via email so I can send you a link that will resolve your issue.
Quote
Created by: julesfan66

10/6/17 @ 8:21pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

Same Problems for me!!!
Quote
Created by: julesfan66

10/6/17 @ 8:24pm (EST) |UTC - 5:00
Location: Austria
Posts: 29

Hiho,
is it possible to watch the Volunteer Vids also with the new Player? ...I still have these Problems with JW Flash Player on f4f :)
Quote
Created by: vsangelaa

10/6/17 @ 8:40pm (EST) |UTC - 5:00
Posts: 81

Hey, Guys!
We're in the midst of prepping to launch the new system to the rest of the world right now, but as soon as we can, we will start working on little small tweaks...including the Switch Player feature for the Volunteer Section.
Quote
Created by: julesfan66

10/7/17 @ 5:27am (EST) |UTC - 5:00
Location: Austria
Posts: 29

Hey, Guys!
We're in the midst of prepping to launch the new system to the rest of the world right now, but as soon as we can, we will start working on little small tweaks...including the Switch Player feature for the Volunteer Section.


Okidoki,
what you say, makes me really happy ...thanks for your quick reply!


:thumbsup :thumbsup :thumbsup
Quote
JimJustinx
Created by: jimjustinx

10/8/17 @ 6:24am (EST) |UTC - 5:00
Posts: 8

same problem here. flash is on, but my videos not working. Daily VODs are OK.
Quote
JimJustinx
Created by: jimjustinx

10/8/17 @ 7:05am (EST) |UTC - 5:00
Posts: 8

I somehow solved this in Chrome, but not Edge, even though Flash is set to "on" in Edge.
Quote
Created by: froger

10/8/17 @ 9:13pm (EST) |UTC - 5:00
Location: massachusetts
Posts: 1,124

i am having the same problem everything set up right but not able to view also
Quote
TA9897
Created by: ta9897

10/8/17 @ 10:53pm (EST) |UTC - 5:00
Posts: 2

Same problem on Edge, but when I went into cam2cam test page, I was prompted to allow flash. That fixed it.
Quote
Rossco21
Created by: rossco21

10/9/17 @ 5:27am (EST) |UTC - 5:00
Location: Sydney
Posts: 7

OK, this has dragged on for over a week now and still not resolved. I want to watch some of my recorded shows but can't. How much longer to we have to wait and what compensation is being offered??
Quote
Created by: vsangelaa

10/9/17 @ 12:20pm (EST) |UTC - 5:00
Posts: 81

Hey, Guys!
Customer Service should be reaching out to you sometime today to review your issues. In the meantime, have you tried the "Switch Players" option? It is a link located below the video you are trying to watch.
When you hear from Customer Service, try to give them as much detail as possible. If you can provide screen grabs, that would be great too. Not everyone is experiencing the exact same thing, so we need as much info as possible to figure out why you are experiencing difficulty.
Thanks!
Quote
Created by: froger

10/9/17 @ 8:00pm (EST) |UTC - 5:00
Location: massachusetts
Posts: 1,124

thank you ta8987 when I checked cam2cam it allowed the flash player to work and now my videos are showing properly again
Quote
TA9897
Created by: ta9897

10/10/17 @ 3:51pm (EST) |UTC - 5:00
Posts: 2

Happy it worked for you froger. :thumbsup
Quote

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