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Forums / Technical Support

Thought on complaint regarding Basic Users.
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Technical Support: Thought on complaint regarding Basic Users.
Created by: twixel

11/7/18 @ 12:19am (EST) |UTC - 5:00
Location: California
Posts: 909

There have been multiple complaints in the forums in regards to basic members and guests being in party chats. I know there is a limit of 2 minutes for guest members.
Here is my thought, if the member has not completed a purchase in 90 days they stop earning reward points. Why not set the same limit, if no purchase in 90 days they cannot enter a party.
Quote
Created by: vscynthia

11/7/18 @ 12:43am (EST) |UTC - 5:00
Posts: 53

Thank you for this Suggestion Twixel. We appreciate all feedback and suggestions and I will forward this suggestion to the appropriate department for consideration.

Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by email or calling us at 1-800-685-9236. A representative will always be available to assist you
Quote
R_M
Created by: r_m

11/11/18 @ 7:12pm (EST) |UTC - 5:00
Location: UK

Most complaints have probably come from me on this forum. Personally (as I have previously said) both guest and basics should be muted from chat. However as F4F won't do this :( another suggestion would be that basics are allowed to chat but it's set for a maximum of 1 min each day on the site after which they are automatically muted even if they log off and log in again. The fact that a basic account would be muted after 1 min would also be a deterrent on them opening a new basic account as they would all be muted after 1 min. Guests should never be allowed to chat and F4F should really mute them then they can't even post the emoticions/emoiji's either.
Quote
R_M
Created by: r_m

11/12/18 @ 3:55am (EST) |UTC - 5:00
Location: UK

There have been multiple complaints in the forums in regards to basic members and guests being in party chats. I know there is a limit of 2 minutes for guest members.
Here is my thought, if the member has not completed a purchase in 90 days they stop earning reward points. Why not set the same limit, if no purchase in 90 days they cannot enter a party.

Party Chat is part of the public free service so unfortunately is open to any viewer.



Quote
Created by: twixel

11/12/18 @ 9:01pm (EST) |UTC - 5:00
Location: California
Posts: 909







It is open to any viewer but guests are kicked out once they have been it for 2 minutes. This does not stop them from logging out and logging back in to get another 2 minutes though.
Quote
Derek99
Created by: derek99

11/13/18 @ 9:15am (EST) |UTC - 5:00
Location: Living, and stranded on an island in Canada
Posts: 70,057

There are other threads about complaints regarding basic users on these, and the forums.
Quote
R_M
Created by: r_m

11/16/18 @ 10:40am (EST) |UTC - 5:00
Location: UK

yes Derek, most are probably started my me.
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