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Forums / Technical Support

HLS Nano
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Technical Support: HLS Nano
Wabbiit
Created by: wabbiit

3/9/20 @ 5:20pm (EST) |UTC - 5:00
Posts: 33

can we get a better system to keep the player to stay on which player we prefer. Was told that if im having issues to try HLS player.. i do like it, but often times im noticing when i refresh sometimes the player reverts back to NANO. preference settings would be nice. Also some times when i lag the browser will try to change the player type back to NANO.
Quote
Created by: vslowellvip

3/9/20 @ 5:27pm (EST) |UTC - 5:00
Posts: 118

can we get a better system to keep the player to stay on which player we prefer. Was told that if im having issues to try HLS player.. i do like it, but often times im noticing when i refresh sometimes the player reverts back to NANO. preference settings would be nice. Also some times when i lag the browser will try to change the player type back to NANO.


Hi Wabbiit,

The site will remember which you prefer if you are logged in, guest users typically get HLS, so if you are in guest mode you may get that for your default.
As a user the default is Nano, which usually has much less lag between the model actions.

If the player can't get a good connection to one player it will automatically try to see if it can make a connection with the other.
We just put an update out which should actually make both players faster, let me know if you see a difference?



Quote
Wabbiit
Created by: wabbiit

3/9/20 @ 5:44pm (EST) |UTC - 5:00
Posts: 33

i open a new model window in new tab. loads. Go to model list. open new model in new tab.

this process is ALOT faster, i only noticed one time out of 20 where it lagged. it used to take a few seconds but yes this is faster.

Has any other users noticed a better difference?
as for the video and the smoothness ill have to spend some more time seeing if its smoother. :)
Quote
Created by: vslowellvip

3/9/20 @ 6:28pm (EST) |UTC - 5:00
Posts: 118

i open a new model window in new tab. loads. Go to model list. open new model in new tab.

this process is ALOT faster, i only noticed one time out of 20 where it lagged. it used to take a few seconds but yes this is faster.

Has any other users noticed a better difference?
as for the video and the smoothness ill have to spend some more time seeing if its smoother. :)


We just put out the update, I am waiting to hear back from anyone who had these issues.

Thank you for getting back to me so quickly!

Quote
Wabbiit
Created by: wabbiit

3/9/20 @ 6:32pm (EST) |UTC - 5:00
Posts: 33

happy to help bug test if you need me :D
Quote
Wabbiit
Created by: wabbiit

3/11/20 @ 9:17pm (EST) |UTC - 5:00
Posts: 33



We just put out the update, I am waiting to hear back from anyone who had these issues.

Thank you for getting back to me so quickly!





seeing alot moe overal smoothness in things :D its good
Quote

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