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Forums / Technical Support

Models' video streams freeze and enter a loop
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Technical Support: Models' video streams freeze and enter a loop
Created by: bert171

9/20/23 @ 6:35pm (EST) |UTC - 5:00
Posts: 67

Hi, recently, the video streams of multiple models on the site keep freezing at random intervals (sometimes audio is gone too) and when the player comes back, audio and video are usually out of sync. For instance, the model says something, but the lips movement is visible later. Once this problem occurs, it can often happen that the video player starts entering a loop, i.e. the stream keeps repeating the same 5 or 10 seconds part of a past scene, endlessly. So a large part of the time, I can only chat with the model and not see the video (or hear the voice). It happens in the most recent version of Firefox on a thinkpad laptop with Debian Linux, and is getting a very annoying thing. So far, most of the time, the player was just being laggy, but now, it randomly starts getting unusable, which may turn a private date into a bad experience :(.
Quote
MidPacificVulcan
Created by: midpacificvulcan

9/20/23 @ 7:31pm (EST) |UTC - 5:00
Posts: 776

Yes to everything you said. The site management should devote more of its resources to more bandwidth, instead of all the tinkering and fidgeting with features.
Quote
Created by: sirlickslot69

9/21/23 @ 4:45am (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646

Hi, recently, the video streams of multiple models on the site keep freezing at random intervals (sometimes audio is gone too) and when the player comes back, audio and video are usually out of sync. For instance, the model says something, but the lips movement is visible later. Once this problem occurs, it can often happen that the video player starts entering a loop, i.e. the stream keeps repeating the same 5 or 10 seconds part of a past scene, endlessly. So a large part of the time, I can only chat with the model and not see the video (or hear the voice). It happens in the most recent version of Firefox on a thinkpad laptop with Debian Linux, and is getting a very annoying thing. So far, most of the time, the player was just being laggy, but now, it randomly starts getting unusable, which may turn a private date into a bad experience :(.


I've had the same thing happen in Chrome, Edge and Firefox. What I have learned is when it does that, if you close your browser, clear cache history etc., then reopen your browser i will usually be closer to normal for a while. If you stay in same performer's room for long period of time you may have to do this more than once dependin' on connection conditions. I agree with the 2nd user's reply to this thread, If they would devote more time correctin' issues instead of makin' all these cosmetic changes and"upgradres" maybe there'd be less discontent amongst the members..
Just my n-n-n-n-n 5 cents worth.
:hitit :hitit :hitit
Quote
Created by: gofish

9/21/23 @ 11:17pm (EST) |UTC - 5:00
Location: IN YOUR DREAMS
Posts: 1,810

Seems when the site tinkers with one thing something else tends to go wrong. Will be interesting if the site admin posts a comment on this thread.
:thumbsup :thumbsup
Quote
Created by: bert171

9/24/23 @ 12:59pm (EST) |UTC - 5:00
Posts: 67

Well, I did clear the cookies and everything. It doesn't help. Refreshing the page helps for a little while, but when the problem is there (and it seems very random), then I can refresh as long as I want, the issue returns after a minute or so. I am clueless, and have the feeling I am missing a lot of what's going on in the rooms.
Quote

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You are currently using Safari version 9 (2015) or earlier, which will have problems with our players. We will no longer be supporting Safari version 9, please upgrade to Chrome, Edge or FireFox. If you have further questions please see Customer Support.

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