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Forums / Technical Support

@VS never loading and auto switching to new room every second
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Technical Support: @VS never loading and auto switching to new room every second
Tzadik
Created by: tzadik

9/21/14 @ 3:01am (EST) |UTC - 5:00
Posts: 4

every time i try to go to a live room it just kicks me to a new room and so on and so on for ever till i get a offline model
Quote
Purgatory
Created by: purgatory

9/21/14 @ 8:47am (EST) |UTC - 5:00

Clear your cached files and cookies and login again, I have seen it do that when they pushed an update a couple of weeks ago. Where you go in to a room and it loads the room and sends you back to home page after a few seconds or does some other strange things, but clearing out your cookies and cached files on the browser and login back in will cure it.
Quote
Tzadik
Created by: tzadik

9/21/14 @ 11:41pm (EST) |UTC - 5:00
Posts: 4

I just did all that and it still begins to load the room then sends me to a new one over and over again, so it didn't work
Quote
Purgatory
Created by: purgatory

9/22/14 @ 8:39am (EST) |UTC - 5:00

I just did all that and it still begins to load the room then sends me to a new one over and over again, so it didn't work



Hey Tzadik,


Give us a bit more information, can you answer some of the following below, it will make it easier to help you.

1- PC/Laptop brand and model number or other device you maybe using(Eg. Ipad,Iphone,Android tablets or phones).

2- Operating system used (eg. windows 7 or 8 etc, if it's 32 bit or 64bit version, Android OS version and IOS version on Apple devices)

3- Web browser you are using to access the site and it's version (eg. firefox, internet explorer, chrome, safari,netscape,opera, if it's a mobile browser eg Puffin browser etc.)

4- Adobe flash player version you have installed ( http://www.adobe.com/uk/software/flash/about/ ) link will tell you version you have installed.

5- Security programs you have installed (eg. Norton security suites or virus checkers or firewall programs).

6- What your internet speed is ( www.speedtest.net ) will tell you the speed of your connection. Just post the results in reply.

7- Type of internet connection you use Wifi, cable, or mobile internet.

8- Have you made sure to update your operating system to latest patches ?

9- Are you using www.flirt4free.com to access the site or some other site ? Try www.flirt4free.com if you are I know some people have problems on other sites for some reasons.

10- Anything else that maybe unique to your setup. Let us know.




Regards

Nabil
Quote
Created by: vs_doug

9/22/14 @ 12:42pm (EST) |UTC - 5:00
Location: VS Media Inc.
Posts: 196

When you enter a room, how long does it allow you to be there before it kicks you. Do you ever fully connect and see chat and video?
Quote
Tzadik
Created by: tzadik

9/22/14 @ 7:52pm (EST) |UTC - 5:00
Posts: 4

pc, W7, chrome, lates adobe just updated, adware, high, cable, yes yes and no, Also Vs_doug its not loading video or any thing it shows their name then another then another in a infinet loop
Quote
Purgatory
Created by: purgatory

9/24/14 @ 12:58pm (EST) |UTC - 5:00

pc, W7, chrome, lates adobe just updated, adware, high, cable, yes yes and no, Also Vs_doug its not loading video or any thing it shows their name then another then another in a infinet loop



Can you actually run this test :-

6- What your internet speed is ( www.speedtest.net ) will tell you the speed of your connection. Just post the results in reply.


Trying to figure out if your internet maybe the cause, also have you tried temporarily disabling any security suites on your PC and trying to access the site again and making sure your browsers security settings are set to defaults or a lower security setting than the one you currently have enabled.

Also I would recommend trying Firefox too as a test browser and see if you have the same problems you currently have on Chrome. If you don't want to install Firefox try Internet Explorer (32bit version) that is installed into Windows 7 by default , just make sure to have Flash player installed on I.E too and the latest version too.

Quote
lumbercock
Created by: lumbercock

9/25/14 @ 1:27pm (EST) |UTC - 5:00
Posts: 3

Would you mind telling me roughly what day this started happening? Also, would you please confirm whether or not you were ever able to get this interface to work for you?
Quote

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