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Forums / Technical Support

E-mail not allowing attachments
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Technical Support: E-mail not allowing attachments
Created by: male4622

5/16/17 @ 11:43pm (EST) |UTC - 5:00
Location: United States
Posts: 571

VIP here trying to send a model a picture on the e-mail system like I have before, and it won't let me do it. Won't go through. I've tried two different models. SMH. Bugs bugs bugs!
Quote
Created by: vschristianne

5/17/17 @ 12:43am (EST) |UTC - 5:00
Posts: 43


Hey thanks for letting us know

I just sent you a message asking for more details about when/where this is occurring.

Is there anybody else experiencing problems with this? Please send with as many details as possible to customer service and I'll make sure they are escalated to our staff to look at.
Quote
MarkusAntonius
Created by: markusantonius

5/18/17 @ 2:43am (EST) |UTC - 5:00
Posts: 1

Me too. It is a .jpg file, size 248KB. I use Macbook Pro, tried on both Firefox and Chrome.
Error message: There was a problem sending your attachment: abc.jpg, please try again.

I have tried again, and again, and again lol.
Quote
iceman153
Created by: iceman153

5/19/17 @ 6:20am (EST) |UTC - 5:00
Posts: 11

im having the same problem, same message, worked before now it wont. called support said this was the first time they heard of this. i guess others are also.
Quote
Ksstud12
Created by: ksstud12

5/19/17 @ 9:42pm (EST) |UTC - 5:00
Location: United States
Posts: 6

I've been having the same problem. I've tried on several different days and still no luck.
Quote
iceman153
Created by: iceman153

5/20/17 @ 7:46am (EST) |UTC - 5:00
Posts: 11

now i cant even upload pictures the model sent. just shows loading but no picture i was able to see it before so what has changed.
Quote
Jason250870
Created by: jason250870

5/21/17 @ 6:30am (EST) |UTC - 5:00

I am the same as Iceman153, I can't send pictures however big they are, they are.jpg attachments and also I can't receive pictures from models. Please help asap. I sent a message to support a few days ago without reply
Quote
Created by: male4622

5/21/17 @ 1:24pm (EST) |UTC - 5:00
Location: United States
Posts: 571

STILL not working. I swear it's just whack a mole for bugs on this site.
Quote
Created by: sameswering

5/23/17 @ 5:28pm (EST) |UTC - 5:00
Location: Far Far Away in a Land of Magic!
Posts: 2

It seems like they would have gotten this problem fixed by now :twocents
Quote
Jason250870
Created by: jason250870

5/29/17 @ 6:24am (EST) |UTC - 5:00

The problem is on my mobile/iPad/computer is when you click on the link with regard to the attachment in your email, it starts to run the webpage and then stops
Quote
iceman153
Created by: iceman153

5/29/17 @ 9:56am (EST) |UTC - 5:00
Posts: 11

i became a vip so i could do this, send and receive pictures. so for over a month now i"mm paying for a service that wont work. i sent message to support also. no reply
Quote
VsFlorian
Created by: vsflorian

5/30/17 @ 1:53pm (EST) |UTC - 5:00
Posts: 6

i became a vip so i could do this, send and receive pictures. so for over a month now i"mm paying for a service that wont work. i sent message to support also. no reply


Thank you for bringing this to our attention.
We are experiencing some technical issues and we are working on it.

Hopefully this will be resolved soon.

Have a great day



Quote
Created by: malteeser

5/30/17 @ 4:34pm (EST) |UTC - 5:00
Location: Chimba de Isla
Posts: 499

Can you please let VIP members know when it is fixed? Thank you.
Quote
Ksstud12
Created by: ksstud12

5/30/17 @ 9:24pm (EST) |UTC - 5:00
Location: United States
Posts: 6

I have been having the same problem. I tried again today, and no matter what I did, it wouldnt work from my computer. But when I sent the same file from my i-phone it worked.
Quote
VsFlorian
Created by: vsflorian

5/31/17 @ 12:39pm (EST) |UTC - 5:00
Posts: 6

i became a vip so i could do this, send and receive pictures. so for over a month now i"mm paying for a service that wont work. i sent message to support also. no reply

The problem is fixed and you can send again your favorite pictures to your favorite models.

Thank you for reporting this bug

Have a nice day

Quote
Jason250870
Created by: jason250870

5/31/17 @ 6:32pm (EST) |UTC - 5:00

I still can't receive pics in emails from models, looks like loading page for attachments but nothing is happening. Not checked sending pics to models yet, will do that tomorrow
Quote
iceman153
Created by: iceman153

5/31/17 @ 10:10pm (EST) |UTC - 5:00
Posts: 11

ok ,now i can send pictures .but you cant open them. model cant. and if i go to sent message with picture i cant open it
Quote
LanaMoore
Created by: lanamoore

5/31/17 @ 10:16pm (EST) |UTC - 5:00
Posts: 1

i was just sent a message with pic from model and i am not getting picture. all i get is loading and a blank page. please fix asap.
Quote

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