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Forums / Technical Support

cam2cam got several issues
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Technical Support: cam2cam got several issues
Created by: hornytimes2

11/20/19 @ 4:15am (EST) |UTC - 5:00
Location: phoenix
Posts: 2

so like the rest of the members i am pausing on the model end but i appear good on my end and i keep having to restart my cam for every model i try this with in all modes it does this . the second problem is your flirt4free app needs to be updated so all who use it which is most of your models there unable to open my cam some say there is no button for it others say they cant do that thinking how it used to be so maybe a news board for the models is needed explaining this new stuff . i using chrome as a browser and my cookies and browsing history clear when i close it.
Quote
Created by: vscustomerservice

11/20/19 @ 1:33pm (EST) |UTC - 5:00
Posts: 849

Thank you for reporting this! We will look into this right away.
Quote
Created by: hornytimes2

11/24/19 @ 6:58pm (EST) |UTC - 5:00
Location: phoenix
Posts: 2

so like the rest of the members i am pausing on the model end but i appear good on my end and i keep having to restart my cam for every model i try this with in all modes it does this . the second problem is your flirt4free app needs to be updated so all who use it which is most of your models there unable to open my cam some say there is no button for it others say they cant do that thinking how it used to be so maybe a news board for the models is needed explaining this new stuff . i using chrome as a browser and my cookies and browsing history clear when i close it.


i have even further tested two of my other 2 cams and all three freeze up after 2min almost as if there is a timer. but again i dont see the freeze on my end
Quote
Created by: vscustomerservice

11/25/19 @ 1:39pm (EST) |UTC - 5:00
Posts: 849



i have even further tested two of my other 2 cams and all three freeze up after 2min almost as if there is a timer. but again i dont see the freeze on my end




Hello.

Thank you, this happens when there is an update to the models software to broadcast. Once the model updates on their end, it should no longer freeze.
Quote
Created by: vham

1/9/20 @ 1:20pm (EST) |UTC - 5:00
Location: United States
Posts: 146


i have even further tested two of my other 2 cams and all three freeze up after 2min almost as if there is a timer. but again i dont see the freeze on my end


I had several experiences of this occur on 8 January, in both open and in private, using Chrome. More often , the model would tell me that my cam froze before I saw any error about failure to connect on my end. Refreshing seemed to fix for a while but would recur. I have not had the freezing issues using cam2cam on Edge or Internet Explorer for privates (cam2cam in open not supported). Just sayin'
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Created by: vsashlee

1/9/20 @ 3:46pm (EST) |UTC - 5:00
Posts: 534



I had several experiences of this occur on 8 January, in both open and in private, using Chrome. More often , the model would tell me that my cam froze before I saw any error about failure to connect on my end. Refreshing seemed to fix for a while but would recur. I have not had the freezing issues using cam2cam on Edge or Internet Explorer for privates (cam2cam in open not supported). Just sayin'



Thank you for bringing this to our attention VHam! This is currently being looked into. We will let you know if we have any questions. Thank you for your patience!

:thumbsup
Quote
ipoberon99
Created by: ipoberon99

7/8/20 @ 5:50pm (EST) |UTC - 5:00
Posts: 5

I read the above comments and used to have these same problems but don't anymore. VIP cam has been working fine for several months. Until yesterday. I was using VIP cam on my iphone in Safari, that was working. Then I returned to my laptop, with the same model, and the cam no longer worked. Model said when she tried to view my cam window it was black. I tried closing and reopening to no avail. The odd behavior I noted was that usually when I close my cam window then use the menu button to restart there's no start cam button only show cam. I've tried different browsers (chrome, firefox, safari) and clearing cache in all. No change. Also have tried with different model rooms same behavior. I'm using Macbook Pro and mcOS 10.15.4
Quote
Created by: vscustomerservice

7/9/20 @ 10:07am (EST) |UTC - 5:00
Posts: 849

I read the above comments and used to have these same problems but don't anymore. VIP cam has been working fine for several months. Until yesterday. I was using VIP cam on my iphone in Safari, that was working. Then I returned to my laptop, with the same model, and the cam no longer worked. Model said when she tried to view my cam window it was black. I tried closing and reopening to no avail. The odd behavior I noted was that usually when I close my cam window then use the menu button to restart there's no start cam button only show cam. I've tried different browsers (chrome, firefox, safari) and clearing cache in all. No change. Also have tried with different model rooms same behavior. I'm using Macbook Pro and mcOS 10.15.4



Hi there!

Was this happening in the open chat room or a private show? Is it possible for you to email us a screen shot of the panel that is missing the start your cam button? - K.K.
Quote
ipoberon99
Created by: ipoberon99

7/10/20 @ 5:05am (EST) |UTC - 5:00
Posts: 5

it happens in open chat and party, I haven't tried in private yet, I'd hate spend on private and not be able to use my cam!! I took some screenshots I can send you. Here's what happens: I open a new window (using Chrome, but seems the same in Firefox too), visit a model's room, go to the cam button (the hover says my cam feed is on although I haven't opened up the cam yet), I click the cam button opening the cam view in the chat window, it says Show Cam (see screenshot), I click the button and cam window opens (usually but not always), model must see some button right (not sure what that behavior on model side is) model clicks it and my cam window opens on model display but window is black. Also, it seems like the "model started viewing your cam" and "model stopped viewing your cam" messages are backwards. Hope this makes some kind of sense for you! Ok so where do I send the screenshots? what email?
Thanks!
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Alkcair
Created by: alkcair

7/12/20 @ 11:46am (EST) |UTC - 5:00
Location: Germany
Posts: 12

May I add my experience today. I was in a private show and wanted to do cam2cam with the model but it just kept saying "Model is viewing your cam" "Model stopped viewing your cam" multiple times and then my cam got disconnected. He said my cam window was staying black. Tried to reconnect, did not work. Result was the same. I am using Firefox, maybe it is an issue with this browser? Next time I should try Chrome, I guess...

Unfortunately I did not save any screenshots...
Quote

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